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an.mayer@seznam.cz
Participant
July 29, 2026
質問

Inactive Contributor Account - Support Form Error

Hello,
My Adobe Stock contributor account has been locked as "Inactive" for a long time. I would like to start uploading photos again.
I tried to contact support using the internal contact form, but I keep getting a red error message: "Je nám líto, ale při odesílání vašeho případu došlo k chybě." The Virtual Assistant bot on the help page also refuses to connect me to a live agent because I do not have a paid subscription.
Could an Adobe Staff member please look into this and manually forward my request to the Stock support team? Thank you very much for your help.

    返信数 4

    jodij28273193
    Inspiring
    July 29, 2026

    The answer is the same as everybody who asks this question. We are only contributors, and support does not monitor this thread. 

    Nancy OShea
    Community Expert
    Community Expert
    July 29, 2026

    Google Translate: “We’re sorry, but there was an error submitting your case.”

    Try using another browser.

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    July 29, 2026
    1. We have no connection to Adobe employees here. Sorry.
    2. Use a browser that has no script blockers or VPN enabled.
    3. Failing that, it sounds like your Contributor account may have been terminated. You may need to verify your email & phone number to proceed. See below for more details. 
      1. https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/sign-up-as-a-stock-contributor.html 
      2. https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/verify-email-phone-number.html

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    RALPH_L
    Community Expert
    Community Expert
    July 29, 2026

    Adobe employees do not respond to this forum.

    If your contributor account is deactivated you can do nothing but use the “Contact us” link provided on the displayed popup window. Doing so, will open an appeals form where you can state your case and this will open a review of the closure. You must then wait until the review is completed.