Participant

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"Internal server error " Message

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Hi,

I got a message on my screen as "Internal server error.". What is that mean ?

Please, could you explain to me ? I can not upload to photos on my portfolio.

Thanks for your hesitate.

Regards.

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MatHaywardCorrect answer

Legend

Internal Server Error is generally an indication your account has been blocked. Contact contributor relations by sending an email to contributor-support@adobe.com open a ticket and learn more. I wasn't able to find an account associated with the Adobe ID you have posted in the forum with. Be sure when you open a case, you do so with the email address associated with your account.

-Mat

MatHaywardCorrect answer

Legend

Internal Server Error is generally an indication your account has been blocked. Contact contributor relations by sending an email to contributor-support@adobe.com open a ticket and learn more. I wasn't able to find an account associated with the Adobe ID you have posted in the forum with. Be sure when you open a case, you do so with the email address associated with your account.

-Mat

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christian hillebrand

Participating Frequently

Hy Matt,

I´ve the same problem. Since I´ve changed my Email Adress at Fotolia, my Adobe stock Account seems to be blocked. What can I do? No review of my new images, no Credits payout...

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MatHayward

Legend

I don't see a contributor account associated with your Adobe ID. Please submit a request for information via contributor support. Be sure to use the Adobe ID associated with your account.

Kind regards,

Mat Hayward

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Abambo

Community Expert

Did you upload with the Lightroom functionality or via a browser?

Lightroom: restart Lightroom (a reboot of your computer could help)!

Browser: clear your cache and/or try with a different browser.

If that does not help:

Disconnect and try again (a reboot in between would do no harm). If the problem sustains, wait half a day. If the problem still sustains, post again by stating how you proceeded.

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ABAMBO | Hard- and Software Engineer | Photographer

deryao17387422Author

Participant

Thank you for your response,

I have been getting that issues from 3 weeks. I was try that way but it is not solve.

I tried to sign diffrent account and I could upload. These issues can be about my account, can't it ? İs it possible ?

Regards

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Abambo

Community Expert

Yes, that's possible. I'm just in the moment trying to figure out how the procedure works to contact Adobe on this subject.

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ABAMBO | Hard- and Software Engineer | Photographer

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