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Irregular sales As a result, our team has decided to terminate account

Forum|Forum|2 years ago
November 6, 2023
4 replies
376 views

I had two times "Irregular sales" and now Adobe Stock team has decided to permanently terminate my account.

I'm very upset, I've been working on my account for years and now I'm blocked for something I had nothing to do with! My account is very specialized and I have achieved great success in the field of Islamic design, only a few artists have such a range of works, so I think some buyers, when they come across them for the first time, buy a lot of images at once, since I offer a wide, huge range of works in this area. Very, very upset, it's not fair. I will fight for myself and seek justice, I hope they will hear me.

This topic has been closed for replies.

Correct answer Abambo

Sorry for that, but Adobe seems to suspect fraud. According to the terms, they can close any account for no reason. But they won't do for regular accounts with good sales. They do only, when the get harmed somehow.

Abambo

Correct answer

Community Expert

Sorry for that, but Adobe seems to suspect fraud. According to the terms, they can close any account for no reason. But they won't do for regular accounts with good sales. They do only, when the get harmed somehow.

ABAMBO | Hard- and Software Engineer | Photographer

daniellei4510

Community Expert

Sorry, but I always get a little bit suspicious when accounts are blocked and someone asking why references "our team." Can you explain what you mean by "our team?"

Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.

Abambo

Community Expert

Adobe stock team… It doesn't look like the origilnal message, more like a free translation.

ABAMBO | Hard- and Software Engineer | Photographer

RALPH_L

Community Expert

What do you mean "fight for myself and seek justice"? There is nothing you can do. Those are the terms we all agreed to. Even if it seems unfair and without cause. Adobe is trying to protect its buyers, its contributors and the company.

I hope they reconsider but, you must use the contact link.

Jill_C

Community Expert

You are not addressing Adobe directly via this forum. We are a community of fellow Contributors. You'll have to contact Adobe directly to appeal for reinstatement of your account.

Jill C., Forum Volunteer

A

Azat1976Author

Participant

Thanks for your reply. I wanted to share my problem. It’s just that there is no sensible explanation of what happened, there are no facts. It seems that these “irregular sales” are just an excuse to ban someone for some other reason

Jill_C

Community Expert

Keep in mind that Adobe makes $2 for every $1 that you make; thus, they have no incentive to arbitrarily suspend accounts.

Jill C., Forum Volunteer

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