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Participating Frequently
Aug 8, 2026 11:44 PM UTC
Question

Is the temporary unavailability of AI and EPS file uploads due to a technical issue, or could Adobe be working on a major update behind the scenes? Just curious if anyone has any information about it.

Is the temporary unavailability of AI and EPS file uploads due to a technical issue, or could Adobe be working on a major update behind the scenes? Just curious if anyone has any information about it.

    9 replies

    Participant
    Aug 10, 2026 8:35 AM UTC

    For vectors upload SVGs

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    Participant
    Aug 10, 2026 8:34 AM UTC

    I have uploaded my vectors in SVG format due to AI and EPS upload unavailability but my files are still in pending

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    daniellei4510
    Community Expert
    Community Expert
    Aug 10, 2026 3:08 PM UTC

    That sounds normal. Officially, assets can take up to 8 weeks to be reviewed.

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    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    Participant
    Aug 10, 2026 4:23 AM UTC

    Still the issue persist, for now I am trying to export my assets in SVG format. 

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    daniellei4510
    Community Expert
    Community Expert
    Aug 10, 2026 4:24 AM UTC

    SVG’s should work.

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    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    Nancy OShea
    Community Expert
    Community Expert
    Aug 9, 2026 10:15 PM UTC

    AFAIK, this is a technical problem on Adobe’s end. And there’s no word yet on when it will be fixed. It could take a while to chase down the issue, fix it & test it.

     

    In the meantime, work on other projects. We can still upload JPEG, transparent PNG, MOV and MP4 video files. 

     

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    Nancy O'Shea— Product User & Community Expert
    daniellei4510
    Community Expert
    Community Expert
    Aug 8, 2026 11:46 PM UTC

    No one here has any inside information on the matter, but it’s doubtful it has anything to do with an update. 

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    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    Participating Frequently
    Aug 8, 2026 11:58 PM UTC

    Do you have any idea how long it might take to get this fixed? Could it potentially take a long time, like more than a month?

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    daniellei4510
    Community Expert
    Community Expert
    Aug 9, 2026 12:29 AM UTC

    We’re all just contributors here. We have no idea. The issue doesn’t affect SVG files in the mean time.

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    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.