Issue downloading from Adobe Stock

I have licensed an image but it will not let me download it? Is anyone else experiencing this issue? It shows "re-download" but I never downloaded it and when I try to nothing helps.

Scenic view of mountains covered with snow and pine forests under a cloudy blue sky Stock Photo | Adobe Stock

This is the specific image I'm trying to download.

Any help is greatly appreciated as there's a deadline that is creeping up!