Participant

Question

Issue Submitting Appeal Form - No Case Number Received

Forum|Forum|4 months ago
October 12, 2025
3 replies
198 views

Hello Community and Moderators,

I'm seeking guidance on a technical issue with the account appeal form.

After submitting my appeal, the system shows the "Thank you for your submission" confirmation page. However, the required confirmation email with a case number is never sent. I have confirmed it is not in my spam folder.

My goal is simply to have my appeal officially logged in your system so the review process can begin. I am not asking for the appeal to be handled here on the forum.

Could an Adobe moderator please advise on how to resolve this submission issue?

Thank you for your assistance.

Nancy OShea

Community Expert

Adobe Moderators don't lurk here. And besides, they don't respond to Contributor questions. That's not their job.

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

The Appeals process is described below.

https://www.adobe.com/trust/transparency/content-policies/how-to-report.html

Nancy O'Shea— Product User & Community Expert

S

StockSourceAuthor

Participant

I have contacted live chat and explained the issue they verified it as a technical glitch

any technical staff member if sees this post should contact me as I have been stuck in this glitch loop for more than 40 days with no luck

i am supposed to receive a call from their supervisor, initially they made me fill the form again but with no luck

Case Number: ADB-42054162-L0Z7

Issue: Account Related Issue

Nancy OShea

Community Expert

Live Chat has nothing to do with Adobe Stock.

Stock is a different division in a separate physical location.

The Live Chat portal is for product subscription members with billing or product activation issues only.

Nancy O'Shea— Product User & Community Expert

Jill_C

Community Expert

Adobe does not often monitor this forum so you'll get no reply here to this possible glitch. You'll have to contact Adobe directly using the Contact Us link.

Jill C., Forum Volunteer

S

StockSourceAuthor

Participant

Thank you for the reply, Jill.

The core of the issue is this: The appeal form, which is hosted on the Qualtrics service, shows a "Thank You" page after I submit. However, the automated confirmation email from Adobe with a case number never arrives (I have confirmed it is not in spam).

I'm trying to find out if this is a known technical problem.

My main question for a moderator is: In this specific situation, should a user resubmit the form? Or is there another way to get the appeal logged?

A clear instruction would be a great help. Thank you.

Jill_C

Community Expert

This forum is frequented by your fellow Contributors, and unless we've had specific experience with with this particular issue, we have no guidance. I've been active in this forum for 4-5 years and have never heard this reported before, so can't give any advice other than to contact Adobe directly.

Jill C., Forum Volunteer

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