I’m facing a payout issue and would really appreciate your help. Here’s exactly what happened step by step:On August 13, I successfully connected my Payoneer account to my Adobe Stock contributor account.I then made a payout request. Normally, when using Skrill in the past, my payments would arrive within 7 days.With Payoneer, I expected a similar timeline, but even after 11 days, I did not see any upcoming payment notification inside my Payoneer account. The payout still shows as pending in my Adobe Stock dashboard.Thinking something was wrong, I disconnected my Payoneer account from Adobe Stock.Now, when I try to reconnect the same Payoneer account, I get the error message:“Payout Information not accepted – Please use a Payoneer account that is valid and unique to your contributor profile.”My Payoneer account is fully active and verified with no restrictions. The issue seems to be on the Adobe Stock side, possibly because the payout was already in process when I disconnected the account.Could you please help me with either:Re-sending the pending payout to my Payoneer account, orResetting the payout method so I can reconnect my Payoneer account successfully.Thank you so much for your support 🙏

M

MD JUBAYER_AHAMMED2200

Participating Frequently

Answered

Issue with Payoneer payout connection and pending payment

Forum|Forum|7 months ago
August 21, 2025
4 replies
1080 views

I’m facing a payout issue and would really appreciate your help. Here’s exactly what happened step by step:

On August 13, I successfully connected my Payoneer account to my Adobe Stock contributor account.
I then made a payout request. Normally, when using Skrill in the past, my payments would arrive within 7 days.
With Payoneer, I expected a similar timeline, but even after 11 days, I did not see any upcoming payment notification inside my Payoneer account. The payout still shows as pending in my Adobe Stock dashboard.
Thinking something was wrong, I disconnected my Payoneer account from Adobe Stock.
Now, when I try to reconnect the same Payoneer account, I get the error message:
“Payout Information not accepted – Please use a Payoneer account that is valid and unique to your contributor profile.”
My Payoneer account is fully active and verified with no restrictions. The issue seems to be on the Adobe Stock side, possibly because the payout was already in process when I disconnected the account.

Could you please help me with either:

Re-sending the pending payout to my Payoneer account, or
Resetting the payout method so I can reconnect my Payoneer account successfully.

Thank you so much for your support 🙏

Troubleshooting

Correct answer daniellei4510

Sounds like you might need to contact Payoneer. Adobe's "pending" notice suggest that there are no problems on their end. Or not. In any event, if you do not receive payment, any funds being transferred will be returned to Adobe if a problem arises.

Tajrihan_Ishmam9031

Participant

Hi,

I’m facing a payout delay issue with Adobe Stock and wanted to explain my situation clearly.

I initially requested my first payout on March 5 via Payoneer. However, that payout was later cancelled due to a connection issue between Adobe Stock and Payoneer.

On March 23/24, I updated my payment method to Skrill (fully verified) and requested the payout again.

Since then, the status has been stuck on “Pending” and has not progressed to “Pending for payment” or “Paid.” As of now (April 2), it has been around 7–8 business days.

In my previous attempt, the status moved faster to “Pending for payment,” so this delay feels unusual. Additionally, the payout page sometimes shows March 23 and sometimes March 24 after refresh.

Overall, I have been trying to receive my first payout since March 5, and despite waiting nearly a month, I still haven’t received any payment.

I have already contacted support, but responses have been slow and not very helpful.

Could someone please clarify:

Whether this delay is normal for a re-requested payout via Skrill
Why the status is still stuck at “Pending”
If there could be any issue with my account or payment setup

Thank you

Nancy OShea

Community Expert

@Tajrihan_Ishmam9031

Be patient. It’s been only 6 working days since you requested payment.

25, 26, 27, 30, 31, Apr 1, 2, 6, 7, 8.

Payments typically take 10-15 business days, depending on your bank & region.

If you don’t receive payment by Apr 15, contact Contributor Support directly. This user-to-user community can’t help with account or payment issues.

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

N

Nausheen Talha

Known Participant

is your issue resolved?m facing some realted issue since yesterday they show me connecting but it didnt work . whereas i recieved email from payoneer account that i m successfully connected n can transfer my payment but adobe stock is stuck on one this , i am attaching my ss kidnly chaeck if u can help me

Abambo

Community Expert

Noone here can check what happens in your account.

ABAMBO | Hard- and Software Engineer | Photographer

V

Vivdix

Participant

Hey

Did you find a solution to the problem? I am facing the same problem now and I don't know the reason.

Vivdix

N

Nausheen Talha

Known Participant

facing the same issue . mine is showing connecting ....... whereas i am already connected from payonner . issue is with adobe stock contributor . they need to look our thi smatter as most of the peoples are facing this issue , and we donot have any support team to solve this issue , as i have raised my issue twice and they close my case without any resolution ,

Abambo

Community Expert

facing the same issue . mine is showing connecting ....... whereas i am already connected from payonner . issue is with adobe stock contributor . they need to look our thi smatter as most of the peoples are facing this issue , and we donot have any support team to solve this issue , as i have raised my issue twice and they close my case without any resolution ,

By @Nausheen Talha

Most of the people have no issue, as otherwise the forum would explode. You need to contact contributor support to solve this, or, if the issue is on the Pioneer side, you need to contact Pioneer support. People here in this forum can't help. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer

daniellei4510

Community Expert

Nothing is wrong. It takes 7 to 10 business days (i.e., excluding weekends and federal U.S. holidays) to complete the process. The day of withdrawal doesn't count. You are now at day 6.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

M

MD JUBAYER_AHAMMED2200Author

Participating Frequently

But whats about other thing that i mentioned , is there will be any problem since I can no longer connect payoneer , please check the screenshot

daniellei4510

Correct answer

Community Expert

Sounds like you might need to contact Payoneer. Adobe's "pending" notice suggest that there are no problems on their end. Or not. In any event, if you do not receive payment, any funds being transferred will be returned to Adobe if a problem arises.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded