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Participant
March 3, 2024
Question

Issue with redemption code

  • March 3, 2024
  • 2 replies
  • 138 views

Hello, I have a problem with the Redeem code activation that we received from the Adobe stock site. 

When I try to enter the code it says "This code is from a country or region that does not match your Adobe ID.

What should I do? 

🙂

 

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2 replies

Abambo
Community Expert
Community Expert
March 4, 2024

You should check with customer support, as @Nancy OShea suggested. But you need also check this:

https://helpx.adobe.com/stock/contributor/help/royalty-details.html

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Community Expert
March 3, 2024

Reach out to Adobe Customer Support.  Tell them you received the redemption code from Stock as a Royalty Bonus and need help redeeming it.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert