It says "Payment done" but I haven't received the profits.

Forum|Forum|1 year ago
December 7, 2024
5 replies
411 views

Hello everyone.. I withdrew last week's profits on PayPal and it said "Payment done" two hours ago, but I did not receive anything on PayPal. This is the first time this has happened to me. What is the reason? I am sure that I wrote the email correctly. What do I do to get my profits and is there hope that they will reach me today?

This topic has been closed for replies.

Abambo

Community Expert

If it says "Payment done" then Adobe has transferred the money to PayPal. If there is an issue, PayPal will return the money to Adobe and Adobe will credit that back to your account. There are some reagions who need a special type of account, and standard PayPal accounts won't accept professional payouts.

For any question regarding this, you should contact PayPal support.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

Does your PayPal account have any funds in it?

Nancy O'Shea— Product User & Community Expert

N

NeloverAuthor

Known Participant

No, the account is new. I created it two months ago and this is the first payment I have sent to this PayPal.

Nancy OShea

Community Expert

Adobe may have sent payment, but it could take 48 hours for PayPal to reflect the deposit on their end.

Nancy O'Shea— Product User & Community Expert

Jill_C

Community Expert

Have you withdrawn funds to this PayPal account before ?

Jill C., Forum Volunteer

N

NeloverAuthor

Known Participant

No, this is the first time I've withdrawn money from this pay pal account... I don't know what to do now, do I withdraw the current earnings of the old PayPal account is better?

Jill_C

Community Expert

Perhaps the new PayPal account isn't set up or fully functional yet. If you have provided an incorrect PayPal email address, the funds will eventually be returned to Adobe so that you can request payment again.

Jill C., Forum Volunteer