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Question

Languishing in review

Forum|Forum|2 years ago
March 27, 2024
4 replies
481 views

I have eleven (11) frames that have languished in 'review,' some now around the three-month mark. Dozens of others, submitted long after these, have been processed in a timely fashion.

Contrib support initially replied to my query with the stock (no pun intended) response, viz., submissions are reviewed in order received etc., eight weeks etc.

This has clearly not happened here.

Adobe has not responded to subsequent queries about these specific 11 frames.

What do do?

Troubleshooting

This topic has been closed for replies.

C

colinp67975424Author

Known Participant

The bot wants me to label one of the responses as correct. Unfortunately, no can do.
I deleted most of the frames as some suggested, renamed and resubmitted. Same results. Adobe non-responsive. Weird way to treat talent.

Instrumental

Inspiring

There is nothing you can do more - only waiting. And resubmitting your assets doesn't automatically mean they are accepted immediately. As I wrote above, it took 3+ month for a review after my second submission of the same assets. Short advice: leave them as it is now. If they pend, they pend. Continue submitting new assets. These 11 items will be reviewed some day.

Instrumental

Inspiring

Recently I have faced the same situation. Just a few days ago my 15 assets were accepted and I had submitted them in the first decade of December '23... By the way, it was my second submission of these 15 assets. They were already pending for month or more when I deleted and resubmitted them in December. And as other contributors have already mentioned here, many other of my submitted items have been reviewed quickly during this period. So you are not alone with this case. I'd recommend to resubmit your 11 assets if you didn't do it yet - it's okay to do so.

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colinp67975424Author

Known Participant

Did you contact Adobe? Either way, seems like an issue on their end that should be fixed

Instrumental

Inspiring

No, I didn't. I resubmitted, waited, continued submitting other assets while these ones were on a review.

Nancy OShea

Community Expert

Wait times vary by season, type of asset and how many other assets were ahead of yours at submission.

1 - 3 months in pending review isn't unusual.

Keep in mind that Adobe Stock works M-F, not weekends or holidays.

Nancy O'Shea— Product User & Community Expert

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colinp67975424Author

Known Participant

Thank you, Nancy. This doesn’t explain why these 11 images remain unreviewed while much newer ones have been. Nor does the situation jibe with what Adobe itself said (when I was able to get a response).

Jill_C

Community Expert

It's a mystery. I also have 5 images that have languished for months. The oldest 3 are on their third upload. I deleted the original uploads, re-uploaded them and did it again to try to get the attention of the reviewers. Still no go... Meanwhile a few hundred newer images have been reviewed quickly. Somehow these old ones have become invisible. There must be something wrong with the program that serves divvies up queues to reviewers...

Jill C., Forum Volunteer

daniellei4510

Community Expert

Since your more recent submissions have been accepted within a reasonable time period, I suppose it wouldn't be too drastic to upload them again with different titles, then deleting the older ones. As recommended in anothe post by @Jill_C , open two windows: one containing the overlooked images, and another with your re-submissions. Copy and paste your keywords and titles from one to the other, then delete the older assets.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

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colinp67975424Author

Known Participant

Many thnx for the response. Perhaps I'll try resubmitting with different filenames. (I resubmitted a couple with the same names and they, too, remain stuck in review).

Sorta bothers me, though, Adobe has been of no assistance on this anomaly.

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