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Participant
February 2, 2023
Answered

[locked] Adobe Stock - account problem

  • February 2, 2023
  • 2 replies
  • 312 views

My adobe stock account was blocked with the message "Your account has a validation status issue. You should Contact us."

 

No answer from support. No help.

 

Actually that's very extrange for me because I've been working as a contribuitor without problem. 

 

Please I need help with that issue 

thank you so much

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Correct answer Abambo

We can't help here. Adobe will not publicly discuss the issue. Contributor support is responsive and gives a first assessment, but does not respond to repeated requests. You should watch your spam folder.

 

It has been multiple times confirmed that Adobe answers with a first assessment. You should not expect any further message until after the investigation is closed. It takes probably more than a month for reaching a conclusion.

 

 

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 2, 2023

We can't help here. Adobe will not publicly discuss the issue. Contributor support is responsive and gives a first assessment, but does not respond to repeated requests. You should watch your spam folder.

 

It has been multiple times confirmed that Adobe answers with a first assessment. You should not expect any further message until after the investigation is closed. It takes probably more than a month for reaching a conclusion.

 

 

ABAMBO | Hard- and Software Engineer | Photographer
RALPH_L
Community Expert
Community Expert
February 2, 2023

We've answered such posts a least 100 times or more. 

There is nothing we can do. You must contact contributor support and wait for an answer.

If you do not get a reply, try again.