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efficient_wandererb
Participant
Aug 28, 2026 3:56 PM UTC
Answered

Locked out of Stock Contributor account (Lost Email) - Emailed support 2 weeks ago, no response yet

Hi everyone,

I am a long-standing Adobe Stock contributor. Unfortunately, I have permanently lost access to the Google account associated with my contributor profile and am completely locked out of my account.

Following the official guidelines, I sent a detailed email to contributor-support@adobe.com exactly 14 days ago (on August 14th) requesting an email transfer. However, I have not received a response yet, nor did I receive an automated ticket confirmation.

I understand the support team is busy, but I am very anxious about my portfolio and earnings. I have all necessary verification details ready to privately provide to Adobe staff (including my National ID, registered billing address, and details of my linked Payoneer payout account).

Could any of the Community Experts or Adobe Staff members please assist me, check if my email was received, or help escalate this request?

Thank you so much for your time and kind support❗

      Nancy OShea
      Nancy OSheaCorrect answer
      Community Expert
      Aug 28, 2026 7:01 PM UTC

      Fellow users can’t help with account matters. Sorry. 

       

      Your contributor account is tied to the primary email address in your main Adobe user account below.

      https://acccount.adobe.com/

      If you can’t change your primary email address, contact Adobe Customer Support.

      Click the online chat icon and ask for AGENT.

       

      Good luck.

       

       

      Nancy O'Shea— Product User & Community Expert
      View reply

      9 replies

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      Aug 29, 2026 11:01 PM UTC

      To change the email address on your Adobe Stock Contributor account, you must first update your main Adobe Account Profile, and then contact support to sync the change. 

       

      Translate
      Nancy O'Shea— Product User & Community Expert
      efficient_wandererbAuthor
      Participant
      Aug 29, 2026 2:37 AM UTC

      Thank you, for the helpful advice!

      I have actually already contacted Customer Support via chat, and they advised me to email contributor-support@adobe.com directly, which I did exactly 14 days ago.

      Do you think I should continue waiting for their response, or is there another way to get this resolved? Thank you again for your kind support!

       

      Translate
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      Aug 29, 2026 10:58 PM UTC

      I don’t think they respond to direct emails. See below for more details.

       

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      Nancy O'Shea— Product User & Community Expert
      efficient_wandererbAuthor
      Participant
      Aug 30, 2026 12:28 PM UTC

      Thank you, Nancy, for the clarification!

      The main problem is that I am completely locked out of my registered Google account, so I cannot sign in to my Contributor Portal to access the "Contact Us" form at all.

      I also tried the Live Chat option as you suggested and spoke with an advisor. However, they informed me that general support does not have the resources or access to handle Contributor accounts and specifically instructed me to email contributor-support@adobe.com instead.

      Since I am locked out of both my Gmail and the Contributor Portal, and Chat Support cannot assist, what is the best way to proceed? Do you have any advice on how I can reach the Contributor Relations team to verify my identity under these circumstances?

      Thank you so much for your help!

      Translate
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity ExpertCorrect answer
      Community Expert
      Aug 28, 2026 7:01 PM UTC

      Fellow users can’t help with account matters. Sorry. 

       

      Your contributor account is tied to the primary email address in your main Adobe user account below.

      https://acccount.adobe.com/

      If you can’t change your primary email address, contact Adobe Customer Support.

      Click the online chat icon and ask for AGENT.

       

      Good luck.

       

       

      Translate
      Nancy O'Shea— Product User & Community Expert
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