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Bojon30565121y8wz
Participant
July 16, 2023
Question

Log in problem - AdobeStock

  • July 16, 2023
  • 2 replies
  • 289 views

Hello,

I have a problem, can't sign into the contributor panel.
Fotolia username: bojanp  /  38253
Fotolia Adobe Stock screen name: Randall Skeffington
Adobe Stock username: [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]
My portfolio:
https://stock.adobe.com/se/contributor/38253/randall-skeffington?load_type=author

 

A few days ago I had problems with my Mac Air. I had to do a fresh install of MacOS. During the installation, all data from the internet browser (passwords, cache, data...) was deleted. Now when I want to log into my Fotolia / Adobe Stock contributor account, I got this message: The selected account is already in use.

I regularly receive emails that my content has been purchased on AdobeStock.

 

Can you help me to solve this issue?

 

Thank you!
Best regards,
Bojan

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 17, 2023
quote

A few days ago I had problems with my Mac Air. I had to do a fresh install of MacOS. During the installation, all data from the internet browser (passwords, cache, data...) was deleted. Now when I want to log into my Fotolia / Adobe Stock contributor account, I got this message: The selected account is already in use.

I regularly receive emails that my content has been purchased on AdobeStock.

 

By @Bojon30565121y8wz

Fotolia is down. You can't log on to Fotolia. You can only log in into your Adobe Stock account. And that account needs to be synchronized with your old Fotolia account. If this hasn't been done yet, contributor support are the only ones that can help.

ABAMBO | Hard- and Software Engineer | Photographer
B
Bojon30565121y8wzAuthor
Participant
July 18, 2023

Thank You for the reply.

Yes, I know that Fotolia is down for a few years. I am contributor at Adobe Stock, and this is my live portfolio:https://stock.adobe.com/se/contributor/38253/randall-skeffington?load_type=author

The problem is when I want to log on my Adobe Stock portfolio, not Fotolia, after deleting all my data from Mac, I cannot, and I am automatically redirected to Fotolia/Adobe Stock sync page.

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
July 16, 2023

Did you try the "I forgot my password" link?

 

Community Forum members are not Adobe employees and are unable to help with account logon issues. You can contact Adobe Contributor support via email at Contributor-support@adobe.com or using the contact us link on this page under Help & Support: https://www.adobe.com

Jill C., Forum Volunteer
B
Bojon30565121y8wzAuthor
Participant
July 16, 2023

Thank You for reply, changing password doesnt help. I will try to contact support via provided mail.

 

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