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Participant
September 27, 2023
Answered

Long photo verification time

  • September 27, 2023
  • 4 replies
  • 276 views

Ponad miesiąc temu przesłałem zdjęcia do weryfikacji i nadal nic. Zwykle trwało to do 2 tygodni, czasem nawet szybciej. A może masz taki problem?

 

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Correct answer Jill_C

Due to the huge influx of Generative AI assets, some of which are now allowed to be submitted as Photos file type if they are considered photo-realistic, the queue for photographs has increased to ~3 weeks. AI assets remain at 2 months or longer.

4 replies

Abambo
Community Expert
Community Expert
July 18, 2024

I locked this old discussion. The OP has a correct answer.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
July 18, 2024

No, you should not contact customer service because customer service is responsible for servicing customers and not suppliers. The only and correct answer is to wait your turn. Standard reviews are not done in two weeks, but they announce now 8 weeks. So any delay of 8 weeks or fewer is fully in line with the current situation.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
September 29, 2023

Don't worry. This is normal in the current situation.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
September 27, 2023

Due to the huge influx of Generative AI assets, some of which are now allowed to be submitted as Photos file type if they are considered photo-realistic, the queue for photographs has increased to ~3 weeks. AI assets remain at 2 months or longer.

Jill C., Forum Volunteer