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Kim Phuong Art
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August 2, 2023
Answered

Losing Texts in Preview Image

  • August 2, 2023
  • 2 replies
  • 142 views

Hello, I currently posted vector files on Adobe stock but there is a problem. I don't know how will it look like after review but the summit preview seems to have an error as suddenly my texts disappeared from the preview image when I uploaded it on site, I have already zipped both the AI file and JPG in the same zip files. In another file i uploaded the texts in the preview image didn't disappear but suddenly it changed the fonts of AI files.  Please help me, thanks!

 

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Correct answer Abambo

First: there is no need anymore to submit the preview with the .ai file in a zip archive, as Adobe now generates a correct preview. Your JPEG file simply gets ignored. If, by generating the preview, there is a font issue, it is very probable, that this issue is in the .ai file. As @Jill_C mentioned, it is primordial that all fonts get sourced from Adobe fonts. This ensures that the buyer can use the file as intended.

 

If you want us having a look into your file, you need to post the file here. 

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
August 2, 2023

First: there is no need anymore to submit the preview with the .ai file in a zip archive, as Adobe now generates a correct preview. Your JPEG file simply gets ignored. If, by generating the preview, there is a font issue, it is very probable, that this issue is in the .ai file. As @Jill_C mentioned, it is primordial that all fonts get sourced from Adobe fonts. This ensures that the buyer can use the file as intended.

 

If you want us having a look into your file, you need to post the file here. 

ABAMBO | Hard- and Software Engineer | Photographer
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    August 2, 2023

    Did you use Adobe fonts? Perhaps it has to do with legal use of the fonts.

    https://helpx.adobe.com/fonts/using/font-licensing.html

     

     

    Jill C., Forum Volunteer
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