Mein Account wurde deaktiviert und seit mehreren Monaten erhlte ich keine Antwort vom Support

Question

Mein Account wurde im Mai plötzlich deaktiviert und auf meine Support-Anfrage (00521704) um das Thema zu klären, habe ich seither keine Antwort erhalten.

Ich weiß nicht mehr was ich machen soll, ich hatte über 5.000 Clips online.

Wie kann ich den Support erreich, dass sich jemand mit meinem Fall beschäftigt?

RALPH_L · Accepted Answer

Your case number looks incorrect to me. Did you get this case number from contacting “customer-support”? I ask because “customer-support” and “contributor-support” are the wrong departments.

You must follow the instructions you are given in the popup-window you are shown when you try to reach your dashboard. On the window is a “contact-us” link which takes you to a form to make your appeal. This gives you a correct case number. Nothing will be done until you do this. Still, the review can take months.

Nancy OShea · Answer

To clarify, Adobe Customer Support is for product billing & product issues only. They don’t deal with Stock Contributor matters. That’s a separate division.Contributor matters are handled by the StockContributor Relations Team below.https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/contact-contributor-support-team.htmlOnce you have a case number & file a request to appeal, the team will investigate your case. Expect to wait several weeks or months for a decision. There are many other cases ahead of yours.While you wait, work on other projects & submit to outside services.Good luck.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.