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milan_9495
Participant
October 19, 2025
Answered

Merging Fotolia account

  • October 19, 2025
  • 2 replies
  • 130 views

I know this is old new now, but after 2 long conversation with CS agents, I can not merge my old Fotolia account with Adobe Stock.

When i click submit it get me this msg

Your credentials could not be authenticated. Please try again.

I have tried to reset password, but there is no email with password reset link. Tried that 5 times and checked spam. No email

Can some one help me. CS is usless 

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

 

[Moderator moved the thread to the correct forum]

Correct answer Jill_C

No, unfortunately none of your fellow contributors can help with account issues. You need to contact Adobe Stock Contributor Support, not Adobe customer service, which are 2 different organizations.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 24, 2025
quote

Can some one help me. CS is usless 

 


By @milan_9495

Because you are not a customer, but a supplier. That's it.

 

And yes, you can't merge your account any more, that option is now long gone. You are at least 5 years too late. If you are lucky, contributor support can still help you out.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
October 19, 2025

No, unfortunately none of your fellow contributors can help with account issues. You need to contact Adobe Stock Contributor Support, not Adobe customer service, which are 2 different organizations.

Jill C., Forum Volunteer
M
milan_9495Author
Participant
October 21, 2025

well that is helpfull 🙂 thank you!

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 24, 2025

    Fotolia has been dead for ages. If you don't already have one, you'll need an Adobe Stock Contributor account, from which you can contact Contributor Support. 

     

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert
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