Missing files

Forum|Forum|5 years ago
September 1, 2021
4 replies
530 views

Good day! Some works in my portfolio are missing. How to fix it?

Troubleshooting

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Correct answer MatHayward

Correct, this is a browser or connectivity issue, not an Adobe Stock issue. In an abundance of caution, I checked your portfolio to make sure everything was working properly on our end...spoiler alert...it was. You are all set, I recommend you follow the recommendations made by Jill and Contributor1 and you should be in good shape.

Good luck,

Mat Hayuward

Abambo

Community Expert

When you have still problems after having followed @Contributor1's recommendations, look into your firewall settings. If you are behind a company firewall check with your IT. IT departments tend to disable nodes when they consider them dangerous or suspect. (And as a side note: they never admit blocking your most important sites*… 🙂 )

*Please consider this as ironic, based on my experience. I always need to put their nose in the mud to get them admitting (or even only silently correcting) their actions…

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

I don't think this display means that the images are "missing", only that they cannot be displayed due to some technical constraints with your computer configuration, wifi strength, browser settings, etc. If this happened to me, I think I would first reboot my computer, and perhaps my wifi router also.

Jill C., Forum Volunteer

MatHaywardCorrect answer

Legend

Correct, this is a browser or connectivity issue, not an Adobe Stock issue. In an abundance of caution, I checked your portfolio to make sure everything was working properly on our end...spoiler alert...it was. You are all set, I recommend you follow the recommendations made by Jill and Contributor1 and you should be in good shape.

Good luck,

Mat Hayuward

C

Contributor1

Community Manager

Hello! Could you try:

Clearing all browser cache
Close all browser windows
Sign back into the website and see if the images appear now

If that fails I would try a different browser.
If that fails also I would try to VPN to a different region.

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