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C
CinBrandon
Inspiring
October 22, 2018
Answered

Missing files after being approved

  • October 22, 2018
  • 1 reply
  • 965 views

I had 29 files approved this morning. 25 of them are in my portfolio, 4 are missing.

Any thoughts? I probably just need to wait till overnight, and see if they appear. But others appeared almost instantly after receiving approval email.

This topic has been closed for replies.
Correct answer MatHayward

I checked your account and found 10 files were misindexed. I have corrected the issue so you should be seeing the files come online in the next 15 minutes or so.

Kind regards,

Mat Hayward

1 reply

MatHayward
MatHaywardCorrect answer
Legend
October 22, 2018

I checked your account and found 10 files were misindexed. I have corrected the issue so you should be seeing the files come online in the next 15 minutes or so.

Kind regards,

Mat Hayward

    C
    CinBrandonAuthor
    Inspiring
    October 23, 2018

    Thank you!

    It looks like they showed up overnight.

    So is there a chance of other "approved" images out there, not attached to my account?

    BTW Mat Hayward, I enjoyed watching your interview on Rich Harrington's course on stock photography.

    MatHayward
    MatHayward
    Legend
    October 24, 2018

    Hey thanks for the feedback Chad. I'll be seeing Rich this week at PPE in New York so I'll be sure to share your feedback. He's a fantastic instructor.

    I re-indexed your entire portfolio to make sure everything that had been approved was pushed online so you should be all set. Thanks for bringing it to my attention.

    Kind regards,

    Mat Hayward

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