Participant

Answered

Missing images in my portfolio

Forum|Forum|4 years ago
June 29, 2021
2 replies
1768 views

Since this morning images in my contributor portfolio is missing. So sales are also missing. Photos are shown in my dashboard. Anyone else having same problem?

Message displayed in my portfolio page:

"We couldn't find any all results for . Try your search outside of portfolios."

This topic has been closed for replies.

Correct answer Abambo

I don't see a reason for hiding the url before the public, but that is your decision. Just change your url to something like: https://stock.adobe.com/ca/contributor/... and you will see your portfolio. Unfortunately, for your Turkish clients it will stay hidden until Adobe reviewed your images for your region.

S

shannonChan

Participant

I have the same problem, I have 214 images in my dashboard, but only show 27 on my portfolio, can anyone please tell me what's happened? Thanks in advance

Abambo

Community Expert

No, we don't see your public profile, if you do not post the link here. Please do so, and we will advise according to our experience.

ABAMBO | Hard- and Software Engineer | Photographer

S

shannonChan

Participant

hi, this is the link of my portfolio

https://stock.adobe.com/my/contributor/206004229/mastapiece?load_type=author&prev_url=detail

Abambo

Community Expert

What is your region? I know that Adobe is localizing the customer's experience for some regions and as this is a manual process, it takes time. When you view your portfolio, you view that in your regions view.

If you post the link to your portfolio here, I can check if your assets are sold in other regions.

ABAMBO | Hard- and Software Engineer | Photographer

M

MelburusAuthor

Participant

Thank you for support Abambo. I'm from Istanbul, Turkey. I sent the link to my public portfolio to your inbox.

Previously i can see my public gallery. May be as you said, it's a regional issue.

Abambo

Correct answer

Community Expert

I don't see a reason for hiding the url before the public, but that is your decision. Just change your url to something like: https://stock.adobe.com/ca/contributor/... and you will see your portfolio. Unfortunately, for your Turkish clients it will stay hidden until Adobe reviewed your images for your region.

ABAMBO | Hard- and Software Engineer | Photographer

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