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Participant
June 29, 2021
Answered

Missing images in my portfolio

  • June 29, 2021
  • 2 replies
  • 1768 views

Since this morning images in my contributor portfolio is missing. So sales are also missing. Photos are shown in my dashboard. Anyone else having same problem? 

Message displayed in my portfolio page:

 

"We couldn't find any all results for . Try your search outside of portfolios."

This topic has been closed for replies.
Correct answer Abambo

I don't see a reason for hiding the url before the public, but that is your decision. Just change your url to something like: https://stock.adobe.com/ca/contributor/... and you will see your portfolio. Unfortunately, for your Turkish clients it will stay hidden until Adobe reviewed your images for your region.

2 replies

Participant
December 26, 2022

I have the same problem, I have 214 images in my dashboard, but only show 27 on my portfolio, can anyone please tell me what's happened? Thanks in advance

 

Abambo
Community Expert
Community Expert
December 26, 2022

No, we don't see your public profile, if you do not post the link here. Please do so, and we will advise according to our experience.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
December 26, 2022
Abambo
Community Expert
Community Expert
June 29, 2021

What is your region? I know that Adobe is localizing the customer's experience for some regions and as this is a manual process, it takes time. When you view your portfolio, you view that in your regions view.

 

If you post the link to your portfolio here, I can check if your assets are sold in other regions.

ABAMBO | Hard- and Software Engineer | Photographer
MelburusAuthor
Participant
June 29, 2021

Thank you for support Abambo. I'm from Istanbul, Turkey. I sent the link to my public portfolio to your inbox.

 

Previously i can see my public gallery. May be as you said, it's a regional issue.

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
June 29, 2021

I don't see a reason for hiding the url before the public, but that is your decision. Just change your url to something like: https://stock.adobe.com/ca/contributor/... and you will see your portfolio. Unfortunately, for your Turkish clients it will stay hidden until Adobe reviewed your images for your region.

ABAMBO | Hard- and Software Engineer | Photographer