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Takeone.Digital
Known Participant
February 21, 2024
Answered

Model Release Error

  • February 21, 2024
  • 2 replies
  • 2366 views

After an examination, several photos from a photo shoot with 2 models were disqualified for a general claim regarding an improper model release form. Nothing specific, just a general description of problem types in model release form. I work with a popular application ("Easy Release") that generates a contract that Adobe has already accepted (and shutter stock and 500pixels). It's impossible to re-upload the model release file because "the system" marked it as incorrect.
All detail fields in the form are present. nothing is missing.
There is no way to talk to a representative for contributors.
Who should be contacted to get some help?
why should new contributors work with Adobe with this cooporate blindness approach? 

    This topic has been closed for replies.
    Correct answer Jill_C

    [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

    that's the blurr file. 
    still don't understand how it can help.


    The model cannot be the witness.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 22, 2024

    So you have a problem with a release, but post a picture here. That does not help. You need to publish the release here, with sensitive data (e-mail, address, b-date etc) blurred.

    ABAMBO | Hard- and Software Engineer | Photographer
      T
      Takeone.DigitalAuthor
      Known Participant
      February 22, 2024

      pls explain how blurred model release can help.

      daniellei4510
      Community Expert
      daniellei4510Community Expert
      Community Expert
      February 22, 2024

      Blurred, as in only blurred when posted here, not when submitted. Personal links, emails, names of models, etc. should not be posted on this public forum.

      Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
        RALPH_L
        Community Expert
        RALPH_LCommunity Expert
        Community Expert
        February 21, 2024

        You have a "Contact" link on your dashboard. I suggest you use it.

        T
        Takeone.DigitalAuthor
        Known Participant
        February 22, 2024

        I don't see any link (PC - Chrome). can you send a print screen image?
        UPDATE: there is a link that leads to the same form - which nobody from the contributor support team answers. they are not replying to emails either and can't talk by phone or chat.  maybe it's like a hidden feature that you can't open. IDK what's the business logic with this approach. 

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        February 22, 2024

        For contributor support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

        Using the proper way creates a ticket. Adobe answers by mail, so watch your spam folder. 

         

        Do not e-mail, do not contact customer support. 

        ABAMBO | Hard- and Software Engineer | Photographer
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