Model Release videographer vs company name Adobe Stock Contributor

Model Release for video content was rejected because the videographer named on the Model Release did not match the company profile owner name in Adobe Stock.

We are husband and wife photographers and videographers under one business name and one Adobe Stock account. My husband sometimes operates the camera, but it is my business and I direct all phases of the business. When my husband is operating the camera it is clear my business owns the rights to the shoot as he is pushing the button as a support to my business. 

First, several model releases have his name as photographer. In the future they will always have my name on them, but what may I do to resolve this with completed model releases that have his name on them to get the content through the Adobe Stock Model Release review process correctly. I can't go back to models that are in remote locations and countries and have them sign new model releases.

Second, my business name on the model release is Global Otter LLC but my company name on my Adobe Stock account is bRollGO, which is a DBA (Doing Business As) of Global Otter LLC. Do I need to change my business name to bRollGO a DBA of Global Otter LLC on my Adobe Stock account and profile? 

I want to comply, I could really use some assistance in doing so. How may I do this? Do I need to chat or call Adobe Stock for this direction; is there an appropriate phone number to call? Any help is appreciated, I have tens of thousands of dollars invested into equipment and content without the ability to revise model releases.

BTW (Fun Fact), the GO in bRollGO is an acronym for Global Otter, my business name.