Participating Frequently

Question

Modern Palaces! Account blocked!

Forum|Forum|1 year ago
July 15, 2024
3 replies
543 views

Good morning, I have had my account blocked again due to violation of the guidelines, 
is there a possibility of recovery? Second time. 
I struggle to understand guidelines in English, sometimes I make mistakes. 
I don't understand the rules about buildings! 
Modern and ancient. 
I've been doing this job for years and I don't understand why some modern buildings are accepted and others violate the guidelines!

This topic has been closed for replies.

Nancy OShea

Community Expert

You can't do business without fully understanding the legal TERMS to which you agreed when you joined as a Stock Contributor.

If language is a disability, hire a language translator to help you. Reach out to the language department at your local college or university. College students and some professors will be happy to supplement their income by providing translation services.

See Submission Guidelines and Terms of Use:

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

See Intellectual Property Guidelines:

https://helpx.adobe.com/stock/contributor/help/ip-guidelines.html

See Known Image Restrictions.

https://helpx.adobe.com/stock/contributor/help/known-image-restrictions.html

Also see Illustrative Editorial requirements.

https://helpx.adobe.com/stock/contributor/help/illustrative-editorial-content.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

L

Luca5D22Author

Participating Frequently

Ok thanks how can I know account review status. Can it be reactivated? How much time is needed? Thanks for the reply, Greetings

daniellei4510

Community Expert

If you contacted Adobe by way of the Contact Us link, then you've done all you can until you hear back from them. It can days or even weeks.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

Abambo

Community Expert

My guess: You will stay blocked definitively. If you do not understand the rules in English, read them in a different language. If your language is not available, try Google Translate.

Your image would be rejected on simple IP reasons. However, if you submit that image again and again, you would be blocked for spamming.

ABAMBO | Hard- and Software Engineer | Photographer

L

Luca5D22Author

Participating Frequently

However, on modern buildings it is not a translation problem, the guidelines are not clear. 
Some buildings are accepted and some are not! 
They are always modern buildings. 
I load the modern ones and the ancient creative ones with the editorial function.

RALPH_L

Community Expert

@Jill_C alrewady gave you the answer.

Jill_C

Community Expert

If your building images didn't meet the guidelines they would have been rejected during moderation based on IP issues and would not have caused your account to be suspended later. Logos and signs must be removed, and buildings should be part of a cityscape, not the sole focus of the image.

If you struggle to understand the English Help pages, use a translation tool which is built in to most browsers.

Jill C., Forum Volunteer

L

Luca5D22Author

Participating Frequently

If you restore my account I am ready to fix the errors. 
If I have any doubts in the future I will ask the contributors service. 
Thanke you

Jill_C

Community Expert

None of us here in this forum are Adobe employees and cannot help to get your account restored. Neither will Adobe reply to you in this forum. Did Adobe actually tell you that pictures of buildings were the problem with your suspended account? As I indicated 2 weeks ago, if the buildings didn't meet the guidelines they would have been rejected by the Moderstor.

Jill C., Forum Volunteer

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