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Luca5D22
Participating Frequently
July 15, 2024
Question

Modern Palaces! Account blocked!

Good morning, I have had my account blocked again due to violation of the guidelines, 
is there a possibility of recovery? Second time. 
I struggle to understand guidelines in English, sometimes I make mistakes. 
I don't understand the rules about buildings! 
Modern and ancient. 
I've been doing this job for years and I don't understand why some modern buildings are accepted and others violate the guidelines!
 

 

 
 
 
 
 
 
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10 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 2, 2024

You can't do business without fully understanding the legal TERMS to which you agreed when you joined as a Stock Contributor. 

 

If language is a disability, hire a language translator to help you.  Reach out to the language department at your local college or university.  College students and some professors will be happy to supplement their income by providing translation services.

 

See Submission Guidelines and Terms of Use:

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

 

See Intellectual Property Guidelines:

https://helpx.adobe.com/stock/contributor/help/ip-guidelines.html

 

See Known Image Restrictions.

https://helpx.adobe.com/stock/contributor/help/known-image-restrictions.html

 

Also see Illustrative Editorial requirements. 

https://helpx.adobe.com/stock/contributor/help/illustrative-editorial-content.html

 

Hope that helps.

 

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Nancy O'Shea— Product User & Community Expert
Luca5D22Author
Participating Frequently
August 17, 2024
Ok thanks how can I know account review status. Can it be reactivated? How much time is needed? Thanks for the reply, Greetings
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daniellei4510
Community Expert
daniellei4510Community Expert
Community Expert
August 17, 2024

If you contacted Adobe by way of the Contact Us link, then you've done all you can until you hear back from them. It can days or even weeks. 

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 15, 2024

    My guess: You will stay blocked definitively. If you do not understand the rules in English, read them in a different language. If your language is not available, try Google Translate. 

     

    Your image would be rejected on simple IP reasons. However, if you submit that image again and again, you would be blocked for spamming.

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    ABAMBO | Hard- and Software Engineer | Photographer
    Luca5D22Author
    Participating Frequently
    July 24, 2024
    However, on modern buildings it is not a translation problem, the guidelines are not clear. 
    Some buildings are accepted and some are not! 
    They are always modern buildings. 
    I load the modern ones and the ancient creative ones with the editorial function.
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    RALPH_L
    Community Expert
    RALPH_LCommunity Expert
    Community Expert
    August 2, 2024

    @Jill_C alrewady gave you the answer.

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      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      July 15, 2024

      If your building images didn't meet the guidelines they would have been rejected during moderation based on IP issues and would not have caused your account to be suspended later. Logos and signs must be removed, and buildings should be part of a cityscape, not the sole focus of the image.

       

      If you struggle to understand the English Help pages, use a translation tool which is built in to most browsers.

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      Jill C., Forum Volunteer
      Luca5D22Author
      Participating Frequently
      August 2, 2024
      If you restore my account I am ready to fix the errors. 
      If I have any doubts in the future I will ask the contributors service. 
      Thanke you
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      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      August 2, 2024

      None of us here in this forum are Adobe employees and cannot help to get your account restored. Neither will Adobe reply to you in this forum. Did Adobe actually tell you that pictures of buildings were the problem with your suspended account? As I indicated 2 weeks ago, if the buildings didn't meet the guidelines they would have been rejected by the Moderstor. 

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      Jill C., Forum Volunteer
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