Most Popular and General Reasons for Account Deactivation and Suspension

The CEO of Adobe will not respond here. This is a community forum for contributors.

They Have a missunderstanding .i create a new accoutn just a second pass account was de activated with out any file.

@DailyLifeImages 

Accounts are suspended due to Adobe contributor terms and condition violation. No company would suspend an account for legitimate sales spike. 

It is unlikely the company would penalize a contributor for using the same payment method for multiple accounts when a contributor is allowed to create multiple accounts. 

We are community experts, volunteers whom don't have access to others account since we are not staff members. Hence, we are not privileged to the reason an individual's account is suspended. What I do know is that there are contributors who report sales spike without an account suspension.

Best wishes

Jacquelin

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party,

3) Repeated customer complaints about poor quality assets.
4) Suspected violation of Stock Contributor User Terms,
5) A technical problem that only Stock Support can fix.

If you don't hear anything within 15 business days (check your spam folder for reply), send a follow-up inquiry.
Meanwhile work on other projects. Submit to other microstock services if you wish.

fraud!

1. Violating the Adobe Stock Contributor Agreement. Read it carefully, then read it again.

2. Suspicious sales activity. If an account that usually gets 2-3 sales a day suddenly gets 100-200 a day, that can trigger an investigation. 
3. Fraudulent sales. Schemes can include taking out Free Trial subscriptions and using those to license assets in one's account. Or using a "service" that does so on your behalf. Or using stolen credit cards to license many assets on an account. Or licensing your own assets. There are probably other such illegal schemes, but of course Adobe isn't going to discuss those publicly and give anyone more ideas...

4. Reports of poor quality assets in an account by Buyers or others can trigger a review of the account.

5. Uploading assets on which you're not the legal owner, i.e IP violations.

6. Using trademarked or otherwise protected terms and names in your title and keywords.

7. Creating AI assets that mimic the style or cite the style of other artists - also an IP violation.

8. Spamming the database with many similar assets.

9. Uploading assets you've obtained from another free stock source such as unsplash. 
10. Falsifying product releases or model releases.

11. Providing misleading titles and keywords.

12. Creating multiple accounts to upload the same type of assets, or submitting the same assets on multiple accounts.

13. Any type of Fraud !

14. Ignoring the various guidelines on the Help pages. Not knowing or understanding the guidelines is no defense. 

15. Other violations of the Contributor Agreement- read no. 1 again...

There may be other reasons for temporary or permanent blocking of accounts, but not many Contributors come here to confess after they've been blocked. 

This is where you need to read the Adobe Stock guidelines. Most questions are answered there. 😊

• User guide: https://helpx.adobe.com/stock/contributor/user-guide.html
• Learn and support:  https://helpx.adobe.com/support/stock-contributor.html

We really don't know the backstory as to why some accounts are suspended temporarily or permantly unless or until someone getting their account re-established comes here to explain what happened. The two reasons you posted are potentially valid, but I'm sure there are other reasons, such as numerous customer complaints for low quality assets, regularly using the names of other artists (for AI), persistent use of copyrighted material, etc. Don't confuse Community Experts with Adobe employees. We are anything but. We are volunteers, contributors like yourself, subject to the same rules and regulations as other contributors (if not more so) and aren't privy to the underpinnings of how Adobe does its business "behind the scenes."