my account blocked.

Forum|Forum|2 years ago
September 27, 2023
2 replies
323 views

Someone bought my photos with free accounts to get my account blocked. That's why they closed my account.

Contributors

This topic has been closed for replies.

Correct answer Abambo

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

RALPH_L

Community Expert

You seem certain as to what happened. How do you know? What information do you have as to who bought your photo? As far as I know, there is no way to determine who the buyers are.

S

SadiqSuleymanliAuthor

Participant

Adobe notified me in my email

Abambo

Community Expert

What exactly did they tell you? Adobe has extensive logging, so they most probably find out from where those buys are. For those free test subscription, you also need to give Credit Card details. Adobe has those information too.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Correct answer

Community Expert

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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