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SadiqSuleymanli
Participant
September 27, 2023
Answered

my account blocked.

Someone bought my photos with free accounts to get my account blocked. That's why they closed my account.

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    Abambo
    AbamboCorrect answer
    Community Expert
    September 27, 2023

    If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

    ABAMBO | Hard- and Software Engineer | Photographer
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    8 replies

    RALPH_L
    Community Expert
    RALPH_LCommunity Expert
    Community Expert
    September 27, 2023

    You seem certain as to what happened. How do you know? What information do you have as to who bought your photo? As far as I know, there is no way to determine who the buyers are.

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    SadiqSuleymanliAuthor
    Participant
    September 27, 2023
    Adobe notified me in my email
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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 27, 2023

    What exactly did they tell you? Adobe has extensive logging, so they most probably find out from where those buys are. For those free test subscription, you also need to give Credit Card details. Adobe has those information too.

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    ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    September 27, 2023

    If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
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