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CIZORTWIST
Participant
June 29, 2026
Question

My account deactivated without giving any reason

  • June 29, 2026
  • 3 replies
  • 32 views

I am a Adobe stock image contributer from India, recently my account deactivated without giving any reason. Account deactivated when I made a payout request, till date not received any payment and my account deactivated. Adobe should give an opportunity to rectify the problem before deactivating any account without any proper communication with the contributer.They should settle the payment before deactivating any account.

    3 replies

    RALPH_L
    Community Expert
    Community Expert
    June 30, 2026

    You need to do what you are instructed to do. Use the “Contact us” link shown on the popup screen when you attempt to logon.

    Nancy OShea
    Community Expert
    Community Expert
    June 29, 2026

    When there is suspicious activity detected, the account is treated as a potential crime scene. It’s blocked from use until an internal investigation is completed. 

     

    You’ll have to wait for a final decision. Work on other projects & submit to other services while you wait.

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Community Expert
    June 29, 2026

    It can take some time, weeks or even months, for Adobe to complete their investigation into your account. If the reason for suspension is found to be fraud of some sort in which you participated, the pending payment will not be fulfilled. Read your Contributor Agreement where it specifically states that payments can be withheld.

    Jill C., Forum Volunteer