Skip to main content
I
inegar
Participating Frequently
September 27, 2023
Answered

My account has a validation status issue. and blocked

  • September 27, 2023
  • 3 replies
  • 268 views

It's more than two months since my account was blocked for the issue of "highly irregular sale" while I didn't have any illegal behavior. 

I replied to their e-mail 3 times with no answer from them till now.

Who knows how long it takes to answer?

    This topic has been closed for replies.
    Correct answer Nancy OShea

    Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
    1) Suspicious sales or refund activity,
    2) They received an official infringement complaint or "take down" notice from a 3rd party,
    3) Suspected violation of Stock Contributor User Terms,
    4) A technical problem that only Stock Support can fix.

    Meanwhile work on other projects while you wait.

     

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    September 27, 2023

    Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
    1) Suspicious sales or refund activity,
    2) They received an official infringement complaint or "take down" notice from a 3rd party,
    3) Suspected violation of Stock Contributor User Terms,
    4) A technical problem that only Stock Support can fix.

    Meanwhile work on other projects while you wait.

     

    Nancy O'Shea— Product User & Community Expert
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      September 27, 2023

      No one knows what the typical response time is. It depends on the time required to do the investigation into your account, and the number of other accounts that are also needing to be reviewed. 

      Jill C., Forum Volunteer
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      September 27, 2023

      If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

       

      Check your spam folder. An answer may take several days.

      ABAMBO | Hard- and Software Engineer | Photographer
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices