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Participant
September 6, 2023
Question

My account has been banned for no reason, please help

  • September 6, 2023
  • 2 replies
  • 285 views

Your account has a validation problem. You must contact us

 

Please help, I want to know why my account was closed. My information is all correct and I have no problem

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
September 6, 2023

Sorry for that, but Adobe always has a reason to block an account, even if that reason is not obvious to you. It is always in relation with a (suspected) violation of the terms.

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
September 6, 2023

You are not addressing Adobe directly in this forum. We are fellow contributors and have no insight into your account. You must reply to the contact us link on the page you posted here and wait for a reply from Adobe. It could take days, or it could take weeks to receive a reply. Meanwhile do not badger them with repeated emails, which will not hasten the process.

Jill C., Forum Volunteer