Participating Frequently

Answered

My account has been de-activated

Forum|Forum|2 years ago
March 1, 2024
5 replies
2223 views

Dear community members,

I am writing to you about an issue I encountered with my Adobe account, hoping for a good advice.
since few days my account is suddenly deactivated for the first time since about 8 years.
I've been a committed contributor, following all the guidelines and requirements outlined in the contributor agreement.

I've really no idea why my account deactivated. I’m selling only my underwater footages which I filmed by myself.

I've got this messege "Dear contributor, your Adobe Stock contributor account has been de-activated. Please see your email for more information or Contact us”

I didn't receive any emails then i contacted Adobe contributor support via the link at “Contact us”.

Please let me know if i should do somthing else to restore my account?

Thank you for your understanding and assistance.

This topic has been closed for replies.

Correct answer daniellei4510

The email may have been moved to your spam or junk folder. If you contacted Adobe by way of the Contact Us link, there is nothing you can do except wait for them to respond. It could take awhile, depending on the number of accounts being investigated in front of yours.

Yehia IbrahimAuthor

Participating Frequently

Today marks three months since my account was deactivated.
Three months without any word from Adobe Contributors Support.
Three months without an explanation as to why they deactivated my account after nearly eight years of problem-free.
Three months without a reply to my emails.

Punishing someone without first providing a reason is extremely unfair behavior. Is this normal for such a big company like Adobe?

I sell my videos on many of the biggest online markets like Shutterstock, Envato, Pond5, and Getty Images. All of them have excellent contributor support teams that answer any questions within 24 hours. This has been my experience with them.

I have a message to the people responsible for this situation:
Please respect the contributors. Without us, you would have no market.

Nancy OShea

Community Expert

Did you check your email spam/trash folder?

The explanation is contained in the Adobe Contributor Terms you agreed to when you joined.

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Your account may be deactivated, for not complying with these Account and Content Submission Guidelines.

If your content has been removed, or your account blocked, due to a violation of our Terms (including these Account and Submission Guidelines), and you dispute the decision, you may file an appeal or use an out-of-court dispute resolution option (where applicable in your jurisdiction) by following the process here: https://www.adobe.com/trust/transparency.html

If you decide to request an appeal, follow the instructions below under Counter Notices and Appeals.

https://www.adobe.com/legal/dmca.html

[This topic is locked.]

Nancy O'Shea— Product User & Community Expert

A

Anonymous

Hi Friends!

I'm going to leave here a little of the experience I'm living.

My account was blocked, I did not receive any type of email notification. I got in touch through the "Contact Us" link and waited 30 days but there was no response so far, I sent a new message this week and I'm still waiting for contact. I checked the spam box and no messages actually arrived. I don't believe in suspicion of fraud because last year I sold just over 60 dollars. If at least a support ticket number were generated, the situation would be more transparent and contributors would know what is happening.

Have a nice day!

Abambo

Community Expert

Via the contact us, you created now 2 support tickets. You will need to wait, I cannot say more. Your account can also be blocked for spamming, bad assets, violation of the copyright, violation of any other rule. We can't help and Adobe will not discuss the situation publicly.

ABAMBO | Hard- and Software Engineer | Photographer

A

Anonymous

Hi!

Yes, I will continue to wait perhaps another 30 days, after all there is no other alternative. I don't know if a support ticket was actually opened, I didn't receive any notification, no number. I don't even know if they are aware of my situation, there is a lack of transparency. I don't want anyone here to solve my problem, I know this is not a support forum, I just want to share my experience.

Abambo

Community Expert

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party,
3) Suspected violation of Stock Contributor User Terms.

Investigations can take several weeks. Be patient & work on other projects. Feel free to submit content to other microstock services.

Good luck.

Nancy O'Shea— Product User & Community Expert

daniellei4510

Correct answer

Community Expert

The email may have been moved to your spam or junk folder. If you contacted Adobe by way of the Contact Us link, there is nothing you can do except wait for them to respond. It could take awhile, depending on the number of accounts being investigated in front of yours.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

Yehia IbrahimAuthor

Participating Frequently

Thank you for your prompt response. Regrettably, I have checked my junk folder, but there is no correspondence from Adobe. As a dedicated contributor for the past eight years with approximately 8000 underwater footages, I would have greatly appreciated a warning or an explanatory email from Adobe regarding the situation. This experience has left me feeling quite disappointed. I suppose I'll have to be patient and await further communication. Thank you for your assistance.

Jill_C

Community Expert

It is unfortunate that Adobe's process of reviewing an account requires deactivation while the investigation occurs, especially for a well-established account such as yours. In the years before Gen AI assets were allowed, I don't think I ever heard about account suspensions or account terminations. Only in the last ~15 months has such a step become commonplace, as it appears that too many of the newer Contributors have found many ways to circumvent the guidelines, rules and T&C's. Nevertheless, if you have been a reliable Contributor for 8 years, playing by the rules all that time, it seems quite likely that your account will be reactivated. Good luck!

Jill C., Forum Volunteer

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