My account has been deleted with more than 12,000 videos

Forum|Forum|2 years ago
August 24, 2023
1 reply
192 views

My account has been removed from over 12000 videos with no explanation, all I get from support is that they are looking into what the problem is and no explanation

Troubleshooting

This topic has been closed for replies.

Abambo

Community Expert

How did you find out? When did that happen? When did Adobe contributor support answer you?

ABAMBO | Hard- and Software Engineer | Photographer

A

Andriy0D45Author

Participant

1 answer is

We checked your account and it is not blocked and your last payout request is still being processed.

If you forgot your password you can see how you can reset it here:

Previously you had one account blocked due to a violation of the Adobe Stock guidelines. This account can not be recovered.

I did not receive any explanation for what I received a violation for, and why

2 answer

Please send us a screenshot of what you see when you try to log in.

If you have any questions, or to update your case, simply respond to this email.

Kind Regards,Adobe Artist Relations

3 answer

Dear

Our technical team is working on this issue.

Please note that it might take some time before you receive a reply.

We appreciate your patience.

If you have any questions, or to update your case, simply respond to this email

Kind Regards,Adobe Artist Relations

and I no longer received any answers or explanations and a couple of days ago I see that my account has been deleted

Abambo

Community Expert

Your answer is interesting, but you did not answer my questions:

How did you find out? When did that happen? When did Adobe contributor support answer you?

ABAMBO | Hard- and Software Engineer | Photographer

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