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Correct answer Nancy OShea

Try using another web device/browser that doesn't have script blockers or VPN enabled.

 

Account matters are beyond the scope of this user-to-user forum. We can't help you. 

For privacy reasons, Adobe can't discuss account matters in a public web forum. 

 

Good luck.

 

 

 

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
November 23, 2025

Try using another web device/browser that doesn't have script blockers or VPN enabled.

 

Account matters are beyond the scope of this user-to-user forum. We can't help you. 

For privacy reasons, Adobe can't discuss account matters in a public web forum. 

 

Good luck.

 

 

 

 

Nancy O'Shea— Product User & Community Expert
Jill_C
Community Expert
Community Expert
November 23, 2025

What do you mean by "I can't submit any request"? You should be seeing a contact us link on your account page while your account is suspended. Use that to communicate with Adobe Support.

Jill C., Forum Volunteer