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Participant
June 18, 2024
Question

My account was blocked

  • June 18, 2024
  • 3 replies
  • 548 views

Hi. I started uploading AI-generated images. My author account was deactivated. I can't find out why for 2 weeks now. Has anyone encountered this problem? All my messages are answered with the same thing - "A comprehensive overview and detailed information on most questions can be found in our Guide for Adobe Stock Contributors." Please tell me how I can restore my author account?

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3 replies

Nancy OShea
Community Expert
Community Expert
June 18, 2024

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity.
2) Content spamming or fraud.
3) Receipt of an official infringement complaint or "take down" notice.
4) Suspected violation of Stock Contributor User Terms.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Feel free to submit content to other stock services.

Good luck.

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
Community Expert
June 18, 2024

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
daniellei4510
Community Expert
Community Expert
June 18, 2024

Many people uploading AI have encountered this "problem." The reasons could be due to spamming by uploading poor quality unedited assets, too many similar images, customer complaints, intellectual property violations and more. We can't tell you how to restore your account. You have to wait while Adobe completes its investigation, which can take a good deal of time. Do not email Adobe. Use the "Contact Us" link that appears on your account page if you haven't done so already. There is no need to send repeated inquiries. The time it takes for Adobe to complete their investigation depends on the number of investigations being conducted before yours.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.