Participant

Answered

My account was blocked by mistake - what to do?

Forum|Forum|1 year ago
March 29, 2025
5 replies
650 views

Dear Sirs,
I received a letter that my account was deleted for violating the rules. But I did not violate the rules and always tried to comply with the requirements of the agreements. I responsibly corrected keywords, uploaded the correct photos and when I received a refusal, I corrected the errors. I did not upload explicit or nude content.
Can you please restore my account and point out the errors for me? And I undertake to correct everything.

Adobe Stock is my main source of income and without it, it will be very difficult for me.

If we are talking about some kind of sales spikes - my wife is a famous blogger with 320,000 subscribers. She posted links to my Adobe page on all her social networks and, naturally, people click through and buy. But isn't that the whole point of this business?

And the second question - why did Adobe delete my bestselling photos and now does not allow them to be uploaded? I am attaching an example file - a girl in a swimsuit on the beach with all releases. (this is my wife) is it now a taboo photo? Is this why I was banned? Can you at least roughly tell me the reason of the block? And what should I do about it?
Thank you.

Correct answer RALPH_L

This photo may very well be prohibited by the Submission Guidelines where it clearly states:
"Content cannot contain any nudity. Do not submit any sexually explicit, pornographic, or immoral material, including material that sexualizes minors."

It further states:
"Your content may be removed, or your account may be deactivated, for not complying with these Account and Content Submission Guidelines. "
Account and submission guidelines at Adobe Stock

Nancy OShea

Community Expert

Adobe Stock is my main source of income and without it, it will be very difficult for me.
By @ataranukhin

=============

Work on other projects. Submit content to other services. Never put all your eggs into one basket.

Adobe likely detected suspicious account activity, which resulted in an audit.
1) Unusual sales or refunds.
2) Similar assets,
3) Customer complaints / 'Take Down Notices' from 3rd parties.
4) Other Violations of the Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

This matter is solely between you and Adobe Stock, not fellow Contributors in this user-to-user community.

It may take several weeks or months for an investigation to conclude. Check your email spam folder. If requested, provide additional information directly to Adobe Stock.

Good luck.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

In some parts of the world, that image would be illegal.

You have to remember that Stock is a global service. They're required to conform to laws in various regions, or they can't conduct business there.

Nancy O'Shea— Product User & Community Expert

RALPH_L

Correct answer

Community Expert

This photo may very well be prohibited by the Submission Guidelines where it clearly states:
"Content cannot contain any nudity. Do not submit any sexually explicit, pornographic, or immoral material, including material that sexualizes minors."

It further states:
"Your content may be removed, or your account may be deactivated, for not complying with these Account and Content Submission Guidelines. "
Account and submission guidelines at Adobe Stock

ataranukhinAuthor

Participant

So now a photo of a girl in a swimsuit on a public beach is considered pornography and explicit content? In general, any photo that contains female buttocks is now considered pornographic or nude content?
I had 250 photos deleted that were bestsellers and sold for years. They were never even in the closed section. I open the stock - and I see hundreds of the same photos, I see hundreds of generated images that are present in the stock, but I had all the photos deleted in which at least part of the model's buttocks are visible, no matter whether she is riding a bike, working out in the gym (next to other people) or is on the beach. So a naked man is normal, but a woman in a swimsuit from the back is pornographic nude content? explicit? Seriously?

[abuse removed by moderator]

M

muhammad_7751

Inspiring

How many assets?are you uploading excessive photo inreview and high rejection

B

BeratonicStudios

Inspiring

No, I actually asked Adobe Support about this - they confirmed that even if many of your assets get rejected, the rejection rate itself won't cause any issues.

Jill_C

Community Expert

You are not addressing Adobe directly here in this forum and will receive no reply here from Adobe. We are a community of Contributors and have no insight into your account. You must use the Contact Us link on your account page to reach out to Adobe and then await their reply.

Jill C., Forum Volunteer

ataranukhinAuthor

Participant

thank you, I already understood that)

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