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rainarakesh19
Participant
July 30, 2026
Question

My account was deactivated because of IN ACTIVITY. I have sent numerous emails to reactivate my account but have not heard from Adobe as yet.

  • July 30, 2026
  • 6 replies
  • 41 views

My Adobe account was deactivated due to inactivity on my part for a long period. I actually was not sure about the type of content I would upload back then. But since I gained confidence in terms of the content that i would submit to Adobe, unfortunately my account was deactivatedc.

Subsequently, I sent emails to Adobe requesting for my account to be re instaterd.

I unfortunately have not heard from Adobe to date!

I request the team at Adobe to relook into my request and reinstate my account as I am eager to contribute to Adobe.

Look forward to an early resolution.

Warm Regards

 

Rakesh Raina

[PPI removed by moderator.]

    6 replies

    Nancy OShea
    Community Expert
    Community Expert
    July 30, 2026

    This is the first time I’ve heard of an account that was deactivated for INACTIVITY.  It’s usually for other reasons like customer complaints, terms and/or content violations. 

     

    Your appeal could take several weeks or months to receive a decision. 

    While you wait, you might want to submit to outside services. 

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Community Expert
    July 30, 2026

    How do you know that it was suspended for inactivity ?

    Jill C., Forum Volunteer
    RALPH_L
    Community Expert
    Community Expert
    July 30, 2026

    @rainarakesh19 first, you should not include your personal email or other personal information in a public forum. 
    I am sorry to hear about your account. 
    You should not send emails. Emails will, as you have seen, not answered. You are provided a “Contact us” link on the popup displayed on your screen when you attempt to login. Yo need to use this link.

    rainarakesh19
    Participant
    July 30, 2026

    Thank You so much for your instant response & also informing me about sharing of personal information.

    As you mentioned the contact us link, i have submitted my request through that link and several ticket numbers were assigned. But still no result.

     

    Rgds

    RALPH_L
    Community Expert
    Community Expert
    July 30, 2026

    If you have a ticket number (one is sufficient) then your case will be reviewed. You must wait. There is no way around this.