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Participant
August 22, 2026
Question

My adobe account got hacked and hacker changed the email address. What can I do to regain access to my adobe account? I want to the access back to my original gmail. My contributor account is linked with that.

  • August 22, 2026
  • 3 replies
  • 78 views

My Adobe Stock Contributor account was hacked and the email address was changed without my authorization. I am the original account owner and need the account restored to my original email address.

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    August 22, 2026

    Who had access to your Adobe account log-in information? Did you share it with a “friend,” co-worker or family member?

    I ask because sharing credentials is a violation of Adobe’s Legal Terms of Use. 

    https://www.adobe.com/legal/terms.html

     

    Adobe won’t reactivate a compromised account for security reasons. They’ll permanently terminate it.

    You’ll likely have to create a new account under a new ID (email) and password. And this time, protect it with 2-factor authentication. 

    https://account.adobe.com/

     

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert
    RALPH_L
    Community Expert
    Community Expert
    August 22, 2026

    Your Adobe Stock Contributor profile is tied directly to your primary Adobe ID email address. When you sign in to the contributor portal, you log in using your standard Adobe account credentials. That is why, you must contact customer support.

    Use this link to open the live chat.
    Clearly state "My Adobe account was hacked, and the primary email address was changed without my authorization."

    ZALEZPHOTO
    Legend
    August 22, 2026

    This is a contributor forum, made up of contributors like you.

    To regain access to your hacked Adobe account, you must contact Adobe Customer Support immediately via official live chat or phone. When the automated chatbot appears, type AGENT into the text field to immediately bypass the bot and queue for a real person.

    Good Luck!

    ZALEZPHOTO