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L
LLmon
Participant
November 24, 2022
Answered

My Adobe Stock Account got blocked

  • November 24, 2022
  • 5 replies
  • 757 views

Hi, There! My Adobe Stock Contributor account got blocked because I generated fake sales by downloading my own digital products using my Adobe Team account. There were also genuine sales. It all started with random experimentation by downloading one digital product, and then I saw money in my balance, which is why I then downloaded all my digital products using my team account. I had no idea it was against the rules. Is it possible to reset the sales back to zero and give me access back to my account? I put a lot of effort into my account, and now it's all gone. Could someone kindly assist me? Is this block permanent? 

Thank you in advance and I hope I can find help or guidance.

This topic has been closed for replies.
Correct answer Abambo

Well, it looks like you violated the terms of your contributor contract and that's it. We, users, can't do much for you. You will need to start at 0 again. 

 

You can contact Contributor Support via the e-mail you see on your blocking screen, but I suppose that they will say you pretty much the same.

 

Sorry for that. As tgere is no help to be expected from the community, I will lock this now.

5 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
November 25, 2022

Well, it looks like you violated the terms of your contributor contract and that's it. We, users, can't do much for you. You will need to start at 0 again. 

 

You can contact Contributor Support via the e-mail you see on your blocking screen, but I suppose that they will say you pretty much the same.

 

Sorry for that. As tgere is no help to be expected from the community, I will lock this now.

ABAMBO | Hard- and Software Engineer | Photographer
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 24, 2022

    The fact that you did it multiple times makes me think this was not a mistake but an intentional attempt to game the system.  

     

    They may tell you to create a new account if you promise not to violate the rules again.  But I wouldn't count on it.

     

    Good luck.

     

     

     

    Nancy O'Shea— Product User & Community Expert
      T
      Test Screen Name
      Legend
      November 24, 2022

      Adobe are going to have a zero tolerance approach to this sort of thing. I don't imagine you will get your account back. But do contact Adobe, it's their call. Explain clearly the situation.

        Henrik Heigl
        Community Expert
        Henrik HeiglCommunity Expert
        Community Expert
        November 24, 2022

        Hi,

         

        we are here at the community based Support Forum. We do not have any Account information. It looks like you made a mistake but you know it. You can try to contact Adobe Support directly. Good luck.

         

        regards,Henrik
          M
          michalkociumbas
          Participating Frequently
          November 24, 2022

          Well, the moment I read you got money from nowhere by downloading your own photos I new exactly how it was going to end. You should probably contact the support and ask them what to do.

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