My Adobe Stock Contributor Account Shows "Inactive Account"

Hello Adobe Stock Contributor Community,

I am trying to access Adobe Stock Contributor, but my account shows an “Inactive account” message saying that Adobe’s policy does not allow multiple Contributor accounts.

I may have an old or inactive Contributor account associated with me, but I do not know the previous account details, including the Member ID or associated email address.

I tried contacting Adobe Support through the contact form and selected “Account” → “Multiple account approval request.” However, when I tried to submit the case, I received this error:

“We are sorry, there was an error submitting your case.”

Could someone please advise me on how I can identify or recover my old/inactive Contributor account and resolve this issue?

I want to use only one Adobe Stock Contributor account and follow Adobe’s policies. I do not want to create a second Contributor account.

Thank you for your help.