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mishelvermishel
mishelvermishel
Participant
March 25, 2026
Question

My Adobe Stock contributor account was deactivated in December

  • March 25, 2026
  • 2 replies
  • 92 views

Hello,

I’m experiencing serious issues with my Adobe Stock contributor account after it was recently reinstated.

My account was previously deactivated. I later received a response from Adobe Support explaining that the deactivation was due to re-uploading files that had already been rejected.

Now my account appears to be active again, however I’m facing multiple problems:

• I am unable to withdraw my earnings — the withdrawal request does not go through
• My portfolio is missing
• My total balance does not match the full amount I had before the deactivation
• The account itself seems to be unstable / partially not functioning

This is very concerning, as I currently have earnings in the account that I cannot access, and my content and income seems to be missing.

Could someone from the Adobe team please:

• Confirm the current status of my account
• Clarify what happened to my portfolio and full earnings
• Help restore full access and resolve the withdrawal issue

I would really appreciate your assistance in resolving this situation.

Thank you.

      2 replies

      R
      rasheduli97580921
      Participant
      March 26, 2026

      After your account was deactivated, how many days did it take for Adobe to reinstate your contributor account?

      mishelvermishel
      mishelvermishelAuthor
      Participant
      March 26, 2026

      It was not properly restored.

      The account appears to be active again, but:
      • My portfolio is missing
      • My balance is lower than it was before
      • I cannot withdraw my earnings

      So the issue is still not resolved.

      Cosmic Studio
      Cosmic Studio
      Known Participant
      March 26, 2026

      Your portfolio is completely missing, or just some items?

      The issues you mentioned might just be a few bugs while it’s being reactivated.

      Contacting support could help, but it may also resolve itself if you wait.

      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      March 25, 2026

      You will receive no reply from an Adobe rep here in this public forum. You’ll need to send your questions directly to Adobe Stock Contributor Support using the Contact Us on your account page.

      Jill C., Forum Volunteer
        mishelvermishel
        mishelvermishelAuthor
        Participant
        March 26, 2026

        I’m posting here to see if anyone had a similar issue and to bring visibility to this situation.

        If anyone experienced something similar, I would really appreciate your advice.

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