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mishelvermishel
mishelvermishel
Participant
March 13, 2026
Question

My Adobe Stock contributor account was deactivated in December and support has not responded

  • March 13, 2026
  • 4 replies
  • 109 views

Hello,

My Adobe Stock contributor account was deactivated in December 2025.

Since then I have contacted Adobe support multiple times through the official contact form and email, but unfortunately I have not received any response.

I would really appreciate if an Adobe moderator could review my case or escalate it to the contributor support team, as I would like to resolve any possible issues and continue contributing in full compliance with Adobe Stock guidelines.

Contributor account email:
[PII Removed by Moderator]

Thank you very much for your help.

Kind regards,
Mykhailo Kuznetsov

    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 13, 2026

    How to Report (and Appeal) a TERMS violation. 

    https://www.adobe.com/trust/transparency/content-policies/how-to-report.html

     

    Adobe takes TERMS violations very seriously. They have to. They can’t afford messy lawsuits or reputational harm caused by sloppy Contributors.  See links below for more details.

     

    While you wait, submit content to other services. Or pursue other projects that interest you. 

     

    Good luck. 

    Nancy O'Shea— Product User & Community Expert
    ZALEZPHOTO
    ZALEZPHOTO
    Inspiring
    March 13, 2026

    Sorry you’re going through this. Like you already know, there’s nothing any of us in the forum can do for you, other than flagging your message, (which I will).

    But I ask that you give us a bit more context, and perhaps we can learn from your experience in the future.

    What did the message you received from Adobe say? Was it a deactivation or a suspension to investigate suspicious activity? Were you actively uploading and selling assets?

    Keep us updated on how this plays out.

    Patience!

    ZALEZPHOTO
    RALPH_L
    Community Expert
    RALPH_LCommunity Expert
    Community Expert
    March 13, 2026

    You must wait until the review is completed. Submitting multiple forms will not help. 

    O
    Community Expert
    Oh.N8Community Expert
    March 13, 2026

    Hey  ​@mishelvermishel 

    Clearly we don’t have access to your account. Most of us here are volunteers. 

    1. Check Your Email: Look for a, often generic, notification from Adobe regarding the, now, closed, account.
    2. File an Appeal: Use the "Contact Us" link on the Adobe Stock Contributor site to appeal the decision.
    3. Be Patient: Investigations can take days or weeks. Avoid sending multiple, duplicate requests, as this may delay the process.
    4. Wait for Decision: If it was a mistake, your account may be restored; otherwise, it could be permanently banned.

    Emailing them constantly could slow the process down
     

    Cheers

    Nate

    mishelvermishel
    mishelvermishelAuthor
    Participant
    March 13, 2026

    Hello, thank you for your replies.

    I would like to add that I did receive an email from Adobe saying that my account was blocked for a “Terms violation”. However, the message does not explain the specific reason or what exactly in my content or activity violated the guidelines.

    The email only lists general possibilities like excessive submissions, spam, or content rights issues, but there is no concrete example or explanation.

    Since December I have submitted an appeal and contacted contributor support several times, but unfortunately I have not received any response so far.

    I would really appreciate any advice from the community or a moderator about what the best next step would be in this situation.

    Thank you!

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