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marina29674368tarj
Participant
July 19, 2023
Answered

My contributor account has validate issue

  • July 19, 2023
  • 2 replies
  • 181 views

I started my contributor account March 2023 Upload assests like png , 3d render I made my first payout and waited it for 10 days after that my account blocked and there is message that "Your account has a validation status issue" I send to support there is any chance to re-open account . and if I make another one how can this not happen again I search and found this problem made various time for others who owned 100% assests 

This topic has been closed for replies.
Correct answer Abambo

You need to contact Adobe via the link provided on your locking screen. Then you need to wait for Adobe to answer you. They will answer by mail, so watch your spam folder. Currently, due to the number of requests they get, they are slow to answer. Don't spam the system, wait at least 14 days before sending a friendly reminder.

 

There are may reasons why an account can be blocked. When your account got blocked after you asked your first payout, there is probably something suspicious with the sales you made. Not all blockings are for copyright infringement, but all are for reason. In all cases, Adobe does not publicly discuss the reason for the blocking. 

 

 

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
July 19, 2023

You need to contact Adobe via the link provided on your locking screen. Then you need to wait for Adobe to answer you. They will answer by mail, so watch your spam folder. Currently, due to the number of requests they get, they are slow to answer. Don't spam the system, wait at least 14 days before sending a friendly reminder.

 

There are may reasons why an account can be blocked. When your account got blocked after you asked your first payout, there is probably something suspicious with the sales you made. Not all blockings are for copyright infringement, but all are for reason. In all cases, Adobe does not publicly discuss the reason for the blocking. 

 

 

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
July 19, 2023

If you have replied to Adobe to the link on the page that indicates the validation status issue, you must wait for a reply from Adobe as to specifically what the issue concerns. Be sure to check your spam folder so that their reply isn't overlooked. According to previous reports here in the Forum, the validation status issues can possibly be cured and your account restored.

Jill C., Forum Volunteer
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