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Participating Frequently
February 12, 2023
Question

My files are still in review it has been 6 days as contributor

  • February 12, 2023
  • 4 replies
  • 472 views

My files are still in review it has been 6 days. i cannot contact contributor help support, live chat, or email ( They didn't reply to me ). Very Disappointed! Some one help Thks

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4 replies

Jill_C
Community Expert
Community Expert
February 12, 2023

Review time is variable. Most of mine are reviewed within 2-3 days, however it's not unknown for them to take 7-10 days. 

Jill C., Forum Volunteer
Abambo
Community Expert
Community Expert
February 12, 2023

Live chat is not for contributors. If you are a new contributor check if your ID has been accepted. As @Test Screen Name says, 6 days (especially with a weekend in between is nothing special.

 

If after the 14 days you still have your assets in the queue, you may contact contributor support. Do not spam them, however. They answer via e-mail so watch your spam folder.

ABAMBO | Hard- and Software Engineer | Photographer
Legend
February 12, 2023

This is not unusual. Contact them if it gets to 2 weeks. Might be longer for AI, perhaps. 

kglad
Community Expert
Community Expert
February 12, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from download&install>