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Inspiring
March 24, 2023
Answered

My files not accessible

  • March 24, 2023
  • 4 replies
  • 571 views

I started as a new contributer in Adobe Stock a few weeks back and earned around $44 so far from 87 downloads.  I was able to access my images and they used to appear in searches.  This is not the case anymore.  My inages are not accessible to me and they do not appear in searches. Please advise!!!

This topic has been closed for replies.
Correct answer Faiz29044928it06

It seems a browser issue!  I was using "Chrome".  When moved to "Edge" I got full access to my files.

Thank you Test Screen Name and Ralph Lear.

4 replies

Nancy OShea
Community Expert
Community Expert
March 24, 2023

What country are you in?  Turkey is well-known to restrict assets. 

If you change the contry in your browser to US or Canada, you'll probably see them.

 

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
Community Expert
March 26, 2023
quote

If you change the contry in your browser to US or Canada, you'll probably see them.

 

By @Nancy OShea

US doesn't work, as US is the default, without country code, and that switches automatically to your country code, if you are outside the US. What works is CA or UK for English, FR for French, DE for German and I suppose other country codes for the respective language in that country.

ABAMBO | Hard- and Software Engineer | Photographer
RALPH_L
Community Expert
Community Expert
March 24, 2023

When I search for "Fire Tube Boiler" I see your image as the 30th image on the first page.

Inspiring
March 24, 2023

It seems there is a problem in the system. I have more than 600 images
uploaded earlier. Today I uploaded 3 images. Now I cannot get access to
the upload button and to the top bar menu items. I can see my dashboard
but without my profile icon, as if I am not logged in.
Please help
Thank you

RALPH_L
Community Expert
Community Expert
March 24, 2023

What do you mean "your images are not accessible"? $44 fo0r 87 downloads is quite high. Was your account closed? Do you have access to your dashboard and if so, do you see your images?

Inspiring
March 24, 2023

My account is not closed.  I have just uploaded 3 images now; AI, SVG and PNG.  And it shows now "In Review".

Please see my reply to the about response from Ralph Lear for links to my images.

Thank you for your help.

Inspiring
March 24, 2023

** In my reply to "Test Screen Name"

Legend
March 24, 2023

Were they AI generative images?

Can you share a link to your (presumably empty) portfolio of images in Stock?

Inspiring
March 24, 2023

My files/images appear in my Dashbord but not accessible and not searchable!!!

Here are some of my files names and links:

File name:  Fire Tube Boiler

Legend
March 24, 2023

In some countries, where the law is strict on images, there is a special review of all images, and only a few images (maybe 2%) will show in a search. I see your images, and they will show in a search in many parts of the world. Good luck!