Inspiring

Answered

My files not accessible

Forum|Forum|3 years ago
March 24, 2023
4 replies
571 views

I started as a new contributer in Adobe Stock a few weeks back and earned around $44 so far from 87 downloads. I was able to access my images and they used to appear in searches. This is not the case anymore. My inages are not accessible to me and they do not appear in searches. Please advise!!!

Troubleshooting

This topic has been closed for replies.

Correct answer Faiz29044928it06

It seems a browser issue! I was using "Chrome". When moved to "Edge" I got full access to my files.

Thank you Test Screen Name and Ralph Lear.

Nancy OShea

Community Expert

What country are you in? Turkey is well-known to restrict assets.

If you change the contry in your browser to US or Canada, you'll probably see them.

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

If you change the contry in your browser to US or Canada, you'll probably see them.

By @Nancy OShea

US doesn't work, as US is the default, without country code, and that switches automatically to your country code, if you are outside the US. What works is CA or UK for English, FR for French, DE for German and I suppose other country codes for the respective language in that country.

ABAMBO | Hard- and Software Engineer | Photographer

RALPH_L

Community Expert

When I search for "Fire Tube Boiler" I see your image as the 30th image on the first page.

F

Faiz29044928it06Author

Inspiring

It seems there is a problem in the system. I have more than 600 images
uploaded earlier. Today I uploaded 3 images. Now I cannot get access to
the upload button and to the top bar menu items. I can see my dashboard
but without my profile icon, as if I am not logged in.
Please help
Thank you

RALPH_L

Community Expert

What do you mean "your images are not accessible"? $44 fo0r 87 downloads is quite high. Was your account closed? Do you have access to your dashboard and if so, do you see your images?

F

Faiz29044928it06Author

Inspiring

My account is not closed. I have just uploaded 3 images now; AI, SVG and PNG. And it shows now "In Review".

Please see my reply to the about response from Ralph Lear for links to my images.

Thank you for your help.

F

Faiz29044928it06Author

Inspiring

** In my reply to "Test Screen Name"

T

Test Screen Name

Legend

Were they AI generative images?

Can you share a link to your (presumably empty) portfolio of images in Stock?

F

Faiz29044928it06Author

Inspiring

My files/images appear in my Dashbord but not accessible and not searchable!!!

Here are some of my files names and links:

File name: Fire Tube Boiler

Link: https://stock.adobe.com/stock-photo/id/573959566

File Name: Plate-Type Heat Exchanger

Link: https://stock.adobe.com/stock-photo/id/573959806

File Name: Axial Compressor

Link: https://stock.adobe.com/stock-photo/id/570502537

T

Test Screen Name

Legend

In some countries, where the law is strict on images, there is a special review of all images, and only a few images (maybe 2%) will show in a search. I see your images, and they will show in a search in many parts of the world. Good luck!

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