Skip to main content
Participant
August 20, 2026
Question

My new account of 2 months. I have some PNG images uploaded and approved. But my submit option is off for last 1 month. Please help.

  • August 20, 2026
  • 1 reply
  • 22 views

Hello, my new account of over 2 months. I uploaded few PNG images , some were approved. But after that although I can upload but my submit option is greyed out/ off for over 1 month. Unable to submit any files now. Please help. Thank you.

    1 reply

    Nancy OShea
    Community Expert
    Community Expert
    August 20, 2026

    Try using another web device that doesn’t have script blockers. 

    Or clear your browser’s cached data & cookies. Ask Google for specific browser details.

     

    New accounts have weekly & maximum submission limits. The limits vary based on your sales history & acceptance rates.

    • Weekly limits reset in 8 days.
    • Maximum limits reset when your pending assets have been reviewed.

     

    If you think this is a technical issue, reach out to the Contributor Relations Team from the link in your Contributor portal.

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert