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Guilherme_N
Guilherme_N
Participant
September 28, 2018
Answered

My offical ID has been rejected

I'm using Adobe Stock potuguese version (Brazil), and I sent my official ID photo, in which is official, and it has been rejected.

What should I do? The purpose of the ID is it not to prove that you are the actual person on your Adobe account? How can I prove that I am who I am, if my official ID has been rejected? Sorry, this is a bit frustrating.

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MatHayward
MatHaywardCorrect answer
Legend
September 28, 2018

The ID card you submit must be a government issued photo ID card. Your ID does not show a photo. You need to scan both sides and submit.

-Mat

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4 replies

AungPaolo
AungPaolo
Participant
August 9, 2023

when I enter in "Uploaded files" in Adobe Stock there is a message at the top saying "Your ID card got rejected. Please submit another one before continuing". 

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Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
August 9, 2023

Did you do that?

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Jill C., Forum Volunteer
MatHayward
MatHaywardCorrect answer
Legend
September 28, 2018

The ID card you submit must be a government issued photo ID card. Your ID does not show a photo. You need to scan both sides and submit.

-Mat

Translate
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 28, 2018

If your id is not clear and readable, it gets rejected. Scan again at a good quality and submit again. Happened also to me.

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ABAMBO | Hard- and Software Engineer | Photographer
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