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morganosxs39298368
Participant
May 5, 2020
Question

My photos are waiting for review since 21 days!

  • May 5, 2020
  • 11 replies
  • 1226 views

Hello,
Some of the files i have uploaded
 are waiting for validation in the "in review" section since 21 days !
Why is it so long? Whyyyyyy?

This topic has been closed for replies.

11 replies

Participant
May 7, 2020

Seems to me like illustrations get a faster review than photos... there should be some message from adobe on the website... 😞

Inspiring
May 7, 2020

Yes, illustrations, vectors and videos are reviewed perhaps the same day they are submitted, I guess because they are in the need of those type of files.

Participating Frequently
May 7, 2020

Hello! I am a contributor from the Netherlands. I have been working with stock since 2015. I am already waiting for verification of my attributed photos for 16 days. Sent letters - NO ANSWER! Communicated in a chat. The manager advised me to write a letter.  I wrote a letter again. NO ANSWER! NO EXPLANATION! This is very disappointing ...

Inspiring
May 7, 2020

I've started to see some review of my images today. I hope this situation will be solved soon. 

One thing that I realized this days, is that it will take longer to review mainly those images that we upload but not finish to submit. I must confess i've done that some times, because I was trying to make a list of the best keywords for them, so I let them there, uploaded but not fully submitted. For any reason they decide to review those images after the ones I've submitted more or less recently (6-7 days). 

Anyway, it is a fact that they are taking too long to review.

Participating Frequently
May 7, 2020

Thanks for the feedback! 🙂 Maybe this explains something... With me, such a problem arose for the first time in 5 years on this stock. I am currently awaiting verification of photos that I sent 16 days ago, 10 days ago, 8 days ago, 6 days ago and 3 days ago. It is very disappointing that no one from the support service showed even a bit of attention. No answer, no explanation 😞

morganosxs39298368
Participant
May 6, 2020

Nobody from Adobe can answer this question?

Inspiring
May 6, 2020

Having the same problem here... It's a little frustrating, must say.

Participant
May 5, 2020

You are not the only one. Mine as well.

I think there are probably many people having the same issue.

Probbly short staffed due to covid-19