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Participant
March 12, 2025
Question

My photos still haven't been reviewed

  • March 12, 2025
  • 2 replies
  • 103 views

My most recent set of photos still haven't been reviewed. I have now been waiting three months. I am losing potential income because of this. Other stock photo websites review images very promptly. Why does this one take so long? 

 

Is there a way to get someone to look at them asap? I have tried reaching someone via the virtual assistant but it's unusable. 

2 replies

Abambo
Community Expert
Community Expert
March 12, 2025
quote

Is there a way to get someone to look at them asap? I have tried reaching someone via the virtual assistant but it's unusable. 


By @Andrew22967423f1jk

No, and the virtual assistant is customer care, and is not for contributor support. You either wait for moderation, or you delete and resubmit. 8 weeks is the standard waiting time, so you are not yet that out of the shot.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
March 12, 2025

It's a waste of time to send messages to Adobe requesting updates on review times; you'll just receive a canned response. Review times are variable and can depend on asset type, number of Moderators on staff, etc. Sometimes assets are review right away, sometimes they wait for months, and sometimes newer assets get reviewed while older assets are still waiting... Unfortunately, there's nothing we can do hasten the process. I had a handful of images reviewed overnight yesterday, while ~30 have waited for months.

Jill C., Forum Volunteer