Need Assistance with Adobe Stock Account

Question

Hi everyone,

My name is Andrii, and my Adobe Stock account was recently deactivated. I never intended to break any rules, and if something went wrong, it was due to inexperience. I’m ready to correct any mistakes and truly value the opportunity to contribute to Adobe Stock.

I’d greatly appreciate any advice on how to restore my account!

daniellei4510 · Accepted Answer

You are not addressing Adobe here but contributors like yourself, and we can do nothing to be of assistance. Use the "Contact us" link to ask for details and wait for a response if you have not already done so. It will most likely be awhile before you hear from them other than a possible generic email notifying you that your email has been received. Keep an eye on your junk or spam folder if necessary. Do not attempt to contact Adobe repeatedly, as doing so only slows down Adobe's investigation.

Nancy OShea · Answer

Adobe likely detected suspicious account activity.
1) Unusual sales or refunds.
2) Unauthorized use of protected Brand Names in keywords/descriptions.
3) Content spamming. Using multiple accounts.
4) Complaints / 'Take Down Notices' from customers or 3rd parties.
5) Violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

This private matter is solely between you and Adobe Stock, not fellow Contributors here.
Be patient. It may take several weeks for an investigation. Check your email spam folder. If requested, provide additional information directly to Adobe Stock. Work on other projects. Submit content to other stock services.

Good luck.

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