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Munsi29325650os3q
Participant
April 10, 2023
Question

Need Help to fix "Account validation issue"

  • April 10, 2023
  • 3 replies
  • 486 views

Dear users, I am a new contributor in adobe stock. Since 6months+ I have been facing "Account validation issue". For this reason I can't upload anything in my account even can not do anything. As a new contributor I can't understand why this things happining with me. Can anyone help me to solve this problem? If there will be any unethical things which is not leagal please let me know aboyt that and I apologies if something om me. It would be greatfull to me. Thanks a lot.

 

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3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 10, 2023

If this is ongoing for 6+ months, it is possible, that the account has been closed for good. Normally, you contact Adobe via the contact us link. That link brings you to a form, where you can enter your request. And Adobe answers by mail and opens an inquiry. I suppose that you got an e-mail from Adobe at some stage saying what happened to your account.

 

As for violations, that may lead to the account getting blocked, the most common are:

  • Uploading assets that are not yours.
  • Suspicious activity, like high-volume sales from one account, to boost your account and provide revenue that is acquired in bad faith.
  • Spamming the moderation queue again and again with rejected content, without addressing the issue.
  • Submitting high volumes of unfit assets.
  • Having a high return rate: customers complaining that your assets are not what they pretend they are, or having misleading titles, etc.

 

ABAMBO | Hard- and Software Engineer | Photographer
T
Test Screen Name
Legend
April 10, 2023

There is a link CONTACT US !! You ignored it for 6 MONTHS?? You can't expect them to bother to help you now !!!

M
Munsi29325650os3qAuthor
Participant
April 10, 2023

If I cliked on "Contact Us" option, the system bring me at adobe home page. 

T
Test Screen Name
Legend
April 10, 2023

Did it do that 6 months ago? The link probably expired. Too late, how can you possibly ignore this for 6 months??

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
April 10, 2023

Hi @Munsi29325650os3q ,

I'm sorry, no one on any of the fora can help you. You need to reach out to Adobe using the contact us link on your page. It is likely you have violated the Adobe Contributor Agreement or some other guidelines. 

Best wishes

Jacquelin

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