Participant

Answered

new account but can't submit file

Forum|Forum|7 months ago
July 16, 2025
3 replies
450 views

I have opened a new account and it's been 6/7 days, but I still can't submit the file. Why??? Is there any issue or when will my account be accepted?

Contributors

Correct answer Abambo

Did you also connect a payment information? https://contributor.stock.adobe.com/account#payout-info

Are your assets showing the "green light"?

F

Food blogAuthor

Participant

I have opened an account 10 days ago, but I still can't submit the file. Why? I have filled out the tax form, but that's not working either. What should I do?

[moderator merged this with a similar post of the same author. Please update your prior post, instead of creating new posts.]

Abambo

Correct answer

Community Expert

Did you also connect a payment information? https://contributor.stock.adobe.com/account#payout-info

Are your assets showing the "green light"?

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

Did you complete the application process?
Did you provide Adobe with a verified PayPal, Payoneer or Skrill account to receive payments?
Did you complete your Tax Withholding forms?
Did you thoroughly read your Contributor User Guide?
Do your assets meet all the submission requirements?

Use a modern desktop browser (Chrome, Firefox, MS Edge) that doesn't block scripts or have VPN enabled.

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

What is the issue? I think that you can can upload and submit a few files immediately after having opened your contributor account.

ABAMBO | Hard- and Software Engineer | Photographer

F

Food blogAuthor

Participant

*Subject:* Unable to Submit File from New Account

Dear [Support Team / Sir/Madam],

I recently created a new account on your platform, but I am currently
unable to submit any files. Whenever I try to upload or submit, it does not
work, and there is no clear error message provided.

Could you please look into this issue and advise me on how to resolve it?

Here are some details that might help:

-

Email:＊＊＊＊＊＊＊
-

Time of Attempt: [9 june create account ]
-

Browser/Device used:Microsoft edge

Looking forward to your assistance.

Best regards,
Ain uddin

＊The moderator has removed the personal information.

F

Food blogAuthor

Participant

What should I do now, please tell me sir/madam. When can I submit the file?

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