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Participant
September 8, 2026
Answered

New account creation is not available at this time

  • September 8, 2026
  • 2 replies
  • 43 views

I already have an Adobe ID and currently live in Vietnam. My Adobe account country/region is set to Vietnam.

When I go to Adobe Stock and click “Sell,” or try to access the Contributor Portal, I get: “New account creation is not available at this time.”

I am not trying to create a new Adobe ID. I need to activate a Contributor profile for my existing Adobe ID.

I also cannot use the Adobe Stock Contributor support form because it redirects me to the same “New account creation is not available at this time” page.

I previously lived in Russia, but I currently reside in Vietnam. Could my Adobe ID still have an old Russia country association internally, even though my account settings now show Vietnam?

Could someone please help me activate or access the Contributor profile for my existing Adobe ID?

    Correct answer Nancy OShea

    New Adobe Stock Contributor account creation is currently blocked or unavailable for users in Vietnam. 

    Adobe periodically pauses or restricts new contributor registrations from specific countries due to regional legal compliance, local tax updates, or local business regulations. You may apply to other services or try back in a few months after the geo-restrictions are lifted.

     

    Good luck.

     

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 8, 2026

    Your main Adobe account is for product billing & activation.  

    There is a separate sign-up process for Stock Contributor accounts to sell content on Adobe Stock’s marketplace.

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    September 8, 2026

    New Adobe Stock Contributor account creation is currently blocked or unavailable for users in Vietnam. 

    Adobe periodically pauses or restricts new contributor registrations from specific countries due to regional legal compliance, local tax updates, or local business regulations. You may apply to other services or try back in a few months after the geo-restrictions are lifted.

     

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert